CHIAMAKA CYNTHIA ILOEGBUNAM
SERCRETARY
ABUJA,FC
Summary
Dynamic professional with a strong background in customer service and office administration, honed at Eppit Global Services. Proven ability to enhance client satisfaction through effective communication and personalized support. Skilled in document preparation and organization, ensuring accuracy and confidentiality while managing sensitive information. Committed to fostering positive relationships and delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Secretary
Eppit Global Services
Abuja, FCT, Nigeria
04.2022 - Current
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Sales Representative
D.C.I Fancy
Abuja, FCT, Nigeria
10.2019 - 01.2022
- Increased client satisfaction by providing personalized beauty consultations and product recommendations.
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Handled customer complaints professionally, resolving issues promptly and fostering long-term loyalty.
- Conducted makeup application lessons for clients, increasing their confidence in using the products purchased.
- Promoted brand awareness by showcasing various beauty products offered instore.
- Engaged in friendly conversation with customer to better uncover individual needs.
Merchandiser
NEXT Cash & Carry
Abuja, FCT, Nigeria
07.2017 - 12.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Education
Higher National Diploma - Computer Science
Federal Polytechnic Nasarawa
Nasarawa - Toto 04.2001 -
National Diploma - Computer Science
Federal Polytechnic Nasarawa
Nasarawa-Toto 04.2001 -
Diploma in Computer -
Divine-tex Computer Academy
Maraba 04.2001 -
West African Examination Council -
St. Paul & Debbie Secondary School
One Man Village 04.2001 -
Skills
Customer service
Office administration
Verbal and written communication
Appointment scheduling
Document preparation
Record preparation
Travel arrangements
Appointment coordination
File systems management
Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Music and creative expression
Administrative systems and documentation
Community service and outreach initiatives
Choral leadership and vocal development
Timeline
Secretary
Eppit Global Services
04.2022 - Current
Sales Representative
D.C.I Fancy
10.2019 - 01.2022
Merchandiser
NEXT Cash & Carry
07.2017 - 12.2021
Higher National Diploma - Computer Science
Federal Polytechnic Nasarawa
04.2001 -
National Diploma - Computer Science
Federal Polytechnic Nasarawa
04.2001 -
Diploma in Computer -
Divine-tex Computer Academy
04.2001 -
West African Examination Council -
St. Paul & Debbie Secondary School
04.2001 -