Chiamaka Sampson
Customer Service Manager
Abuja
Summary
With ten years of banking experience and one year of copywriting experience, I am enthusiastic about contributing to the growth of your organization. Through hard work, distinct attention to details, and excellent communication skills, I'll provide the solution to your administrative and online communication challenges, thereby leveraging the opportunity to express my initiative and creativity.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Work History
Freelance B2B Copywriter
Fiverr Freelance Market Place
Abuja
09.2021 - Current
- Create engaging proposals tailored to suit client needs.
- Develop a content marketing strategy for online growth.
- Produce high conversion direct response copy across various stages of the client’s
- including websites, social media content, advertorials, email newsletters, landing pages, sales pages, brochures, etc.
- Ensure client satisfaction by meeting and exceeding their expectations.
- Stay up-to-date on industry best practices to serve clients better.
Customer Service Representative Supervisor
Access Bank PLC
Abuja
09.2018 - 03.2021
- Coordinated meetings by reserving conference rooms and sending electronic meeting invitations to participants.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Ensured timely resolution of customer complaints.
- Organised and trained the customer support team weekly.
Assistant Retail Operations Manager
Access Bank PLC
Abuja
08.2014 - 02.2018
- Vault Management.
- Brief Administration.
- Authorise transactions above the tellers’ limit.
- Regular training of all branch operations staff.
- ATM monitoring and administration.
- Management of branch general accounts.
- Supervision of tellers.
- Adherence to teller and vault limits.
- Cash movement to the Cash Management Unit and other branches.
Retail Operations Manager
Access Bank PLC
Abuja
03.2011 - 08.2014
- Provide overall leadership and direction to the retail operations team.
- Define performance goals for team members.
- Establish close customer relations: exceed customer expectations in all areas.
- Ensure adherence to bank policies, procedures, and quality guidelines (branding).
- Convene regular team meetings
- Authorise transactions above the approval limits of tellers
- Supervise vault administration.
- Provide a timely report on branch operations
- Handle all branches' internal issues.
- Review all operational work and detect exceptions.
- Ensure strict adherence to all regulatory authorities.
- Maintain clean general ledgers.
- Perform other duties as assigned by the group head, operations and IT.
Education
Bachelor of Science - Microbiology
Nnamdi Azikiwe University Awka,
Anambra State 05.2004 - 07.2008
Skills
Empathy, strong communication skill, administrative skill, relationship management skill, ability to learn new task fast, patience
undefinedCertification
The Storytellers' Academy
Timeline
Freelance B2B Copywriter
Fiverr Freelance Market Place
09.2021 - Current
The Storytellers' Academy
11-2020
Customer Service Representative Supervisor
Access Bank PLC
09.2018 - 03.2021
Assistant Retail Operations Manager
Access Bank PLC
08.2014 - 02.2018
Institute of Chartered Economist of Nigeria
08-2014
Retail Operations Manager
Access Bank PLC
03.2011 - 08.2014
Bachelor of Science - Microbiology
Nnamdi Azikiwe University Awka,
05.2004 - 07.2008
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