Chiamaka Onwukwe
Content & Copy Writer
Ogba
Summary
I am a witty and creative thinker with diverse set of skills, I have valuable experience starring in lead generation, customer support and experience with a strong ability to diffuse and proffer lasting solutions to simple and complex problems, I am a copy writer, content creator, web copy writer, with email marketing experience.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Customer Care Representative
Hagglex
Magodo
09.2021 - Current
- Set realistic goals for customer service
- Ensured that customer service goals directly correlate with company objectives Surveyed customer satisfaction score (for overall customer happiness, displeasure & suggestion) via old database and across all social media platforms Set a measure or an estimate of how many customers were attended to for the week
- Do a follow up on similar customer issues arising over time and create an auto response or solution around it, to be more productive and save time
Chief Marketing Officer
Dexter Digital Technologies
Yaba
05.2021 - Current
- Developed merchandising and sales strategies
- Recognized improvement opportunities across the user journey and developed brand-specific content strategies
- Created and developed marketing strategies to support product launch
Customer Care Executive
Eatrich Farms
Ikeja GRA
06.2020 - 07.2021
- Constantly relating with customers and taking inbound calls over 1000 weekly
- Made outbound calls focusing on lead generation, prospective customers, old customers, fundraising and telemarketing
- Proffered solutions to customers and making proactive customer decisions as regards to the plans/packages of available investments
- Constantly taking in customers' unpleasant complaints, suggestions and inquiries Resolving customer issues and dissatisfaction in the company
Script Writer/Voice Actor
Ovation Media
Ikeja
07.2016 - 10.2016
- Over Artist
- Ovation Media, Copy Writing and Editing
- Content Development
- Voice Overring
Education
HND - Mass Communication/Journalism
Nigerian Institute of Journalism
Lagos, Nigeria 08.2018 - 10.2020
OND - Mass Communication/Journalism
Nigerian Institute of Journalism
Lagos, Nigeria 08.2015 - 10.2017
Skills
- Empathy: i understand the importance of people's feelings, resolve problems and bond with others
Certification
- Jobberman Soft-Skills Training
Timeline
Customer Care Representative
Hagglex
09.2021 - Current
Chief Marketing Officer
Dexter Digital Technologies
05.2021 - Current
Customer Care Executive
Eatrich Farms
06.2020 - 07.2021
HND - Mass Communication/Journalism
Nigerian Institute of Journalism
08.2018 - 10.2020
Script Writer/Voice Actor
Ovation Media
07.2016 - 10.2016
OND - Mass Communication/Journalism
Nigerian Institute of Journalism
08.2015 - 10.2017
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