CHIAMAKA OKEKE
Okota,Lagos
Summary
Proactive individual with expertise in problem-solving and effective communication. Strong organizational and interpersonal abilities facilitate quick adaptation to new challenges. Prepared to drive meaningful results in progressive workplaces.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
HMO(Health Maintenace Organisation) Officer
Greenlife Hospital Ltd
Okota, Lagos
09.2022 - Current
- Sourced new partnerships for health maintenance organisations and managed comprehensive insurance documentation.
- Cultivated and sustained strategic relationships with health insurance companies to enhance service delivery.
- Verified eligibility of enrollees and secured authorisations for their treatment.
- Oversaw daily claims processing to ensure prompt and accurate payments.
- Executed thorough accounts reconciliation with health insurance companies to maintain financial accuracy.
- Maintained high standards of personal conduct, contributing to a positive work environment.
Client Service Representative
Hovas Place Hospital
Festac, Lagos
02.2021 - 08.2022
- Led initiatives to improve patient satisfaction by effectively responding to inquiries and complaints.
- Coordinated escalation of complex issues to relevant teams, ensuring timely resolution.
- Oversaw multiple responsibilities simultaneously to enhance operational efficiency.
- Collaborated on cross-departmental projects that aligned with strategic organisational objectives.
Administrative Manager
St. Raphael Hospital Ltd
Okota, Lagos
01.2018 - 12.2020
- Oversaw daily non-clinical operations of hospital to ensure smooth functioning.
- Directed inventory ordering and stocking processes for critical medical equipment, pharmaceutical supplies, and office supplies.
- Ensured facility maintained updated records with Ministry of Health and appropriate regulatory bodies.
- Managed work schedules, shifts, and leaves across various hospital departments to guarantee optimal staffing levels at all times.
- Attended meetings and maintained files of notes taken during meetings.
Education
ACIPM - Personnel Management
Chartered Institute of Personnel Management
Nigeria 01.2026 -
Bachelor of Science - Banking and Finance
University Of Benin
Edo State, NIgeria 09.2008 - 08.2012
Skills
- Ability to organize
- Budget management
- Communication effectiveness
- Decision-making capability
- Leadership excellence
- Team motivation
Timeline
ACIPM - Personnel Management
Chartered Institute of Personnel Management
01.2026 -
HMO(Health Maintenace Organisation) Officer
Greenlife Hospital Ltd
09.2022 - Current
Client Service Representative
Hovas Place Hospital
02.2021 - 08.2022
Administrative Manager
St. Raphael Hospital Ltd
01.2018 - 12.2020
Bachelor of Science - Banking and Finance
University Of Benin
09.2008 - 08.2012