Chiamaka Madubuike
Benin city,Benin City-Nigeria
Summary
Detail-oriented banking professional with extensive experience in financial services and client support. Excels in managing high-volume customer interactions, efficiently resolving issues, and fostering strong client relationships. Proven expertise in banking operations and transaction processing, contributing to organizational growth under pressure.
Overview
2
2
Languages
1
1
Certification
3
3
years of post-secondary education
9
9
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
POLARIS BANK LIMITED
Benin
01.2022 - Current
- Resolve customer complaints and enquiries promptly while maintaining excellent service standards
- Clarified customer issues and identified root causes to resolve product or service complaints.
- Escalate complex customer issues and follow up to ensure resolution
- Fostered positive environment by being approachable and eager to assist customers.
- Maintained strong client relationships to support customer retention efforts.
TRANSACTION OFFICER
POLARIS BANK LIMITED
Benin
01.2021 - 01.2022
- Process financial transactions and transfer data into the NIBSS portal.
- Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
- Examined financial statements and records to collect important details and verify calculations.
- Identified discrepancies to ensure accurate financial reporting. and resolve transaction issues efficiently.
- Review financial records and postings for accuracy and compliance
- Generated process improvement suggestions and engaged in problem-solving activities, enhancing team collaboration and operational effectiveness.
CUSTOMER SERVICE REPRESENTATIVE
CREDIBILITY BUILDING INVESTMENT LIMITED
Benin
01.2020 - 01.2021
- Handled over a hundred calls per day to address customer inquiries and concerns.
- Ensured customer satisfaction through proactive strategies that addressed needs and resolved concerns.
- Clarified customer issues and identified root causes to effectively resolve product or service complaints.
- Recommended tailored products and services based on customer needs to enhance their experience.
- Answered product and service questions, suggesting other offerings to attract potential customers.
TEACHER
MORNING STAR COMPREHENSIVE COLLEGE
Enugu
01.2018 - 01.2019
- Planned and implemented integrated lessons aligning with national standards to enhance student learning.
- Communicated regularly with parents and students to provide constructive feedback and collaborate on instructional strategies.
- Designed dynamic lesson plans based on student interests to increase overall student grade.
- Developed engaging lesson plans tailored to student interests, fostering increased student engagement and achievement.
- Communicated frequently with parents, students to provide feedback and discuss instructional strategies.
Education
HND - COMPUTER SCIENCE
FEDERAL POLYTECHNIC OKO
ANAMBRA 11.2015 - 06.2017
ND - COMPUTER SCIENCE
EDO STATE POLYTECHNIC
USEN, EDO STATE 11.2012 - 06.2014
SENIOR SCHOOL CERTIFICATE EXAMINATION -
LEO NATIONAL COLLEGE
EDO STATESkills
- Customer-focused service
- Complaint resolution
- Call handling efficiency
- Conflict resolution
- Upselling techniques
- Proficiency in CRM
- Analytical thinking
- Team collaboration
- Report preparation
- Customer engagement
Personal Information
- Title: Miss
- Gender: Female
- Nationality: Nigerian
Certification
Cisco (IT Essentials), Google Digital Marketing, Health Safety and Environment (HSE), -Safety Management System, -Occupational Health Administration, -Accident Prevention & Control
Languages
English
Proficient
C2
Spanish
Beginner
A1
Timeline
CUSTOMER SERVICE OFFICER
POLARIS BANK LIMITED
01.2022 - Current
TRANSACTION OFFICER
POLARIS BANK LIMITED
01.2021 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
CREDIBILITY BUILDING INVESTMENT LIMITED
01.2020 - 01.2021
TEACHER
MORNING STAR COMPREHENSIVE COLLEGE
01.2018 - 01.2019
HND - COMPUTER SCIENCE
FEDERAL POLYTECHNIC OKO
11.2015 - 06.2017
ND - COMPUTER SCIENCE
EDO STATE POLYTECHNIC
11.2012 - 06.2014
SENIOR SCHOOL CERTIFICATE EXAMINATION -
LEO NATIONAL COLLEGE