Hi, I’m
CHIAMAKA EZEONYIWARA
EBUTE METTA
Summary
Dedicated and results-driven customer service representative with over 5 years of experience in providing exceptional support to clients. Proven ability to effectively resolve customer issues and inquiries in a timely and professional manner. Skilled in building rapport with customers and delivering high levels of customer satisfaction. Strong communication, problem-solving, and multitasking abilities. Committed to representing the company in a positive light and contributing to its success through outstanding customer service.
Overview
7
years of professional experience
Work History
C.U IFYBEST NIG. ENTERPRISE
Customer Service Representative
02.2022 - 12.2023
Job overview
- Assisted customers with product inquiries, order placement, and issue resolution via phone, email, and live chat.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled a high volume of incoming calls and maintained a high level of customer satisfaction through effective communication and problem-solving.
- Resolved customer complaints in a professional and efficient manner, ensuring customer retention and loyalty.
- Collaborated with the sales team to process orders and provide product information to customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
GUARANTY TRUST HOLDING COMPANY, GTBANK.
CUSTOMER SERVICE AGENT
10.2019 - 09.2021
Job overview
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Facilitated communications through management of inbound and outbound customer calls.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
NIGERIA INVESTMENT PROMOTION COMMISSION (NIPC)
FINANCE AND ACCOUNT OFFICER
05.2017 - 06.2019
Job overview
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Approve/endorsed invoice and payment request for payment in accordance with Financial Regulations and Treasury Circulars
- Supervised accounting department operations and team of over 150 employees.
- Overhauled process for year-end inventory audits to improve accuracy.
- Resolved accounts to the general ledger.
- Handled queries related to accounts.
Education
UNIVERSITY OF NIGERIA, NSUKKA, ENUGU NIGERIA
Bachelor of Science from Accounting And Finance
08.2016
Skills
- Excellent communication skills
- Proficiency in using CRM softwares
- Time management and organizational skill
- Complaint/Conflict Resolution
- Data entry and maintenances
- Attention to details
- Chats, emails and phone ettiquette
- Software skills-Ms Word, Excel, PowerPoint, Zoom, Google meet,Presentation tools
- Team collaboration
- Strong documentation and Multitasking
- Empathy
- Cultural sensitivity
Timeline
Customer Service Representative
C.U IFYBEST NIG. ENTERPRISE
02.2022 - 12.2023
CUSTOMER SERVICE AGENT
GUARANTY TRUST HOLDING COMPANY, GTBANK.
10.2019 - 09.2021
FINANCE AND ACCOUNT OFFICER
NIGERIA INVESTMENT PROMOTION COMMISSION (NIPC)
05.2017 - 06.2019
UNIVERSITY OF NIGERIA, NSUKKA
Bachelor of Science from Accounting And Finance
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