Summary
Overview
Work History
Education
Skills
READING, REASEARCHING, TYPING , COMMUNCATING .
Languages
Timeline
Generic
CHIAMAKA CHILE

CHIAMAKA CHILE

Lagos

Summary

Dynamic communications specialist with a proven track record at Self Employed Services, excelling in customer service and research skills. Adept at enhancing brand visibility through strategic social media campaigns and fostering collaboration across teams. Recognized for developing engaging educational content as a German tutor, promoting cultural awareness and student success.

Experienced with conducting thorough research and analyzing data to support academic projects. Utilizes strong organizational skills and attention to detail to ensure accuracy and reliability of findings. Knowledge of statistical software and effective communication techniques to present research results clearly.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Virtual Assistant

Self Employed Services
06.2024 - Current
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Promoted company values through consistent representation of brand voice in all written communications.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
  • Conferred with customers by telephone, chat or email to provide information.
  • Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Completed business correspondence, transcription, and data entry.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Researched topics and events to support supervisor's work agenda and projects.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
  • Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
  • Organized and managed team tasks using Trello and Asana.
  • Conducted thorough research for projects, contributing to well-informed strategies and decision-making processes.

German Tutor

ELDERS TRAVEL BUSINESS SCHOOL
11.2022 - 03.2024
  • Developed strong rapport with students through consistent encouragement and support while maintaining high expectations for academic achievement.
  • Managed classroom behavior effectively by setting clear expectations for conduct and fostering a positive learning environment.
  • Designed engaging activities and exercises tailored to individual student needs, resulting in improved retention and mastery of course content.
  • Coordinated study abroad opportunities for interested students, guiding them through the application process and advising on ways to maximize their experience while abroad.
  • Assisted struggling students by offering additional tutoring sessions outside of class time or recommending appropriate resources for further study.
  • Promoted cultural awareness among students by integrating aspects of German history, literature, arts, and current affairs into lessons.
  • Provided constructive feedback on written assignments and oral presentations, helping students refine their language skills and achieve better grades.
  • Served as club advisor for German language extracurricular activities, providing guidance on cultural initiatives such as holiday celebrations or community outreach events.
  • Implemented assessment tools to track student progress throughout the semester, enabling data-driven adjustments in instruction when necessary.
  • Mentored new German tutors within the department, sharing best practices for lesson planning and classroom management strategies that contributed to a supportive work environment.
  • Participated in professional development workshops focused on improving language teaching methodologies as well as staying up-to-date on advancements within the field of foreign language education.
  • Incorporated technology into lessons by using computer applications, online resources, and multimedia materials to enhance student engagement and learning outcomes.
  • Motivated students with accurate feedback and positive reinforcement.
  • Monitored student progress and provided feedback and support.
  • Assisted students in developing study skills and strategies.
  • Developed methods to motivate and engage students in learning.
  • Used variety of teaching methods to successfully help wide range of students.

Customer Support Specialist

Self Employed Services
03.2019 - 06.2022
  • Collaborated with journalism and marketing teams to compile information and align company messaging.
  • Answered client queries and complaints to provide strong customer service.
  • Took photographs and videos during special events for promotional materials and social media pages.
  • Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
  • Developed ideas and leads for new stories according to industry trends.
  • Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
  • Led development of internal communications protocols, enhancing team collaboration and efficiency.
  • Increased brand visibility with strategic social media campaigns.
  • Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.

Education

No Degree - GERMAN LANGUAGE

TEJUROLEX GLOBAL
LAGOS
06-2024

Skills

  • German language
  • Customer service
  • Communication skills
  • Active listening
  • Research skills
  • Problem-solving
  • Multitasking and organization
  • Teamwork and collaboration
  • Teaching assistance

READING, REASEARCHING, TYPING , COMMUNCATING .

I have strong and reliable skills in reading, researching, typing, and communication, which help me deliver high-quality work efficiently:

✅ Reading
I understand and process written information quickly in both English and German. Whether it’s emails, instructions, or client documentation, I make sure to read carefully and follow every detail.

✅ Researching
I’m experienced in conducting online research — from finding accurate information on websites to comparing sources and organizing findings clearly. I always cross-check facts and pay attention to relevance and credibility.

✅ Typing
I have excellent typing skills with speed and accuracy. I’m comfortable typing long emails, reports, chat responses, or transcriptions, and I always proofread my work before submitting it.

✅ Communicating
I’m professional, polite, and clear when communicating with clients or customers. I can handle customer support in English or German, and I always aim to be calm, respectful, and helpful — whether in writing or speaking.

Languages

English
Upper intermediate (B2)
German
Upper intermediate (B2)

Timeline

Virtual Assistant

Self Employed Services
06.2024 - Current

German Tutor

ELDERS TRAVEL BUSINESS SCHOOL
11.2022 - 03.2024

Customer Support Specialist

Self Employed Services
03.2019 - 06.2022

No Degree - GERMAN LANGUAGE

TEJUROLEX GLOBAL

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CHIAMAKA CHILE