Chiaka Joy Nnamdi
Security Technician
Summary
Proven to enhance security measures and operational efficiency, notably at Systemtech Group, I excel in identity and access management and thrive in dynamic environments. My adept relationship-building and keen adaptability have driven successful cross-departmental collaborations, significantly mitigating risks and fostering a culture of continuous improvement.
Overview
10
10
years of professional experience
Work History
Sales Associate
Systemtech Group
Security Intern
Systemtech Group
03.2024 - Current
- Reviewed employee access rights regularly to ensure appropriate permissions were granted based on job roles while limiting unnecessary exposure of confidential data resources internally.
- Contributed to business continuity planning efforts by identifying potential risks associated with natural disasters or other unforeseen events impacting operations.
- Monitored developments in global cybersecurity regulations closely so that adjustments could be made promptly when necessary to maintain a robust security posture.
- Assisted in the development of security policies governing employee use of personal devices for work purposes, balancing productivity with risk management concerns.
- Acted as a liaison between the security team and other departments, fostering improved communication channels and promoting a culture of shared responsibility for safeguarding critical organizational assets.
- Participated in security awareness training sessions, improving overall team knowledge and preparedness for potential threats.
- Conducted thorough research on emerging security trends, staying up-to-date on industry best practices and recommending improvements to existing protocols.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
Creative Assistant
Omotayo Adegbite Production
08.2019 - 03.2022
- Managed social channel content strategy and calendars to drive engagement.
- Identified category trends through social listening.
- Updated and created cross-functional decks and presentations.
- Supported creative team in brainstorming sessions for innovative campaign ideas, resulting in increased audience engagement.
- Implemented design updates on company websites, improving user experience and increasing site traffic.
- Supported event planning efforts by creating visually appealing promotional materials that attracted attendees.
- Assisted with social media management to boost online presence and build brand awareness.
- Assisted in video production tasks such as editing footage and coordinating shoot logistics for smooth project execution.
- Provided administrative support for creative projects, ensuring efficient resource allocation and budget management.
Front Desk Agent
12 Baskets Foods Ltd
03.2021 - 12.2021
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Facilitated welcoming environment, greeting guests upon arrival.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
Event Planning Assistant
La Heiress
01.2015 - 02.2017
- Increased client satisfaction by proactively addressing concerns and providing timely solutions for any issues that arose during events.
- Maximized venue potential through strategic space utilization and innovative design concepts, creating unforgettable atmospheres for guests.
- Negotiated favorable contracts with vendors, securing top-notch services at competitive prices while maintaining strong relationships.
- Managed budgets with precision, optimizing resources to deliver high-quality events within financial constraints.
- Facilitated seamless communication between all parties involved in an event, ensuring everyone was well-informed throughout the planning process.
- Enhanced event experiences by meticulously organizing and executing various logistical aspects of events.
- Assisted in the development of comprehensive event proposals, showcasing a clear vision and strategy for prospective clients.
- Elevated overall event quality by carefully selecting entertainment options that complemented themes and audiences.
- Exceeded client expectations through exceptional attention to detail, from the planning stages to event wrap.
- Maintained a high level of professionalism and composure in stressful situations, effectively troubleshooting issues as they arose.
- Implemented creative marketing strategies that boosted event attendance and generated positive buzz for clients'' brands.
- Boosted team productivity by efficiently delegating tasks among staff members according to individual strengths and skill sets.
- Ensured client satisfaction by customizing each event plan according to their unique preferences and requirements.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed creative themes for events and created related activities to engage attendees.
- Utilized social media to promote events and increase attendance.
Education
Bachelor of Science - Food Sciences And Technology
Nnamdi Azikiwe University
Enugu, Enugu State, Nigeria 04.2001 -
Skills
Physical Security Measures
Organizational Skills
Relationship Building
Interpersonal Skills
Professional Demeanor
Ethical Hacking Principles
Multitasking
Social Engineering Awareness
Security policy development
Access Control Management
Identity and Access Management
Physical Security Measures
Timeline
Security Intern
Systemtech Group
03.2024 - Current
Front Desk Agent
12 Baskets Foods Ltd
03.2021 - 12.2021
Creative Assistant
Omotayo Adegbite Production
08.2019 - 03.2022
Event Planning Assistant
La Heiress
01.2015 - 02.2017
Bachelor of Science - Food Sciences And Technology
Nnamdi Azikiwe University
04.2001 -
Sales Associate
Systemtech Group
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