CHELSEA CHISOM UGWUADU
LEKKI,Lagos
Summary
I am a responsible self-motivated individual with the goal of attaining professional distinction, putting in the best of my ability towards learning the job thoroughly by teaming up with the existing staff and working with available facilities to improve the company’s objectives and achieve management’s goals and targets.
Overview
2
2
years of professional experience
Work history
Office Assistant
Data Network Infrastructure Limited
Lagos, Nigeria
08.2022 - Current
- Greeted guests and clients with warmth and professionalism.
- Maintained office files for reliable reference, including electronic and hard copies.
- Oversaw daily office operations and equipment maintenance.
- Created weekly and monthly reports and presentations, enabling improved operational analysis.
- Established relationships with key decision-makers within customer's organisation to promote growth and retention.
- Responded promptly to telephone enquiries from clients, vendors and customers.
Customer Service Representative
Loyal Bahis Company
Imo, Nigeria
06.2021 - 08.2022
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Delivered qualitative services to customers
- Employed active listening and product expertise to successfully resolve inbound queries.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Education
Bachelor of Science - Sociology
Imo State University
Nigeria /2016 - /2020
West African Examination Certificate -
Federal Government Girls College
Imo, Nigeria /2010 - /2016
First School Leaving Certificate -
The Oak International Christian School
Imo, Nigeria /2004 - /2010
Skills
- Strong interpersonal skills
- Customer Service
- Microsoft Office proficiency
- Results-orientated
- Office administration
- Team work
- Prioritisation and time management
- Data entry
Timeline
Office Assistant
Data Network Infrastructure Limited
08.2022 - Current
Customer Service Representative
Loyal Bahis Company
06.2021 - 08.2022
Bachelor of Science - Sociology
Imo State University
/2016 - /2020
West African Examination Certificate -
Federal Government Girls College
/2010 - /2016
First School Leaving Certificate -
The Oak International Christian School
/2004 - /2010
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