Chelsea Mimidoo Kogi
Abuja,Nigeria
Summary
Results-driven communications, aviation, and programme management professional with over seven years of experience across aviation, customer experience, media, digital content, programme management, executive administration, sales, and stakeholder engagement. Proven ability to coordinate high-profile initiatives, manage strategic partnerships, and deliver exceptional customer experiences in multicultural environments. Experienced in collaborating with government institutions, diplomats, development organizations, entrepreneurs, and corporate leaders to execute impactful programmes and strengthen professional relationships. Currently expanding expertise in data analytics and artificial intelligence to bridge communications, technology, and innovation. Aspiring to pursue a fully funded Master's degree in Digital Communications, Technology Management, International Relations, Public Relations, Branding, or Digital Innovation with the goal of driving strategic communication and digital transformation within global technology and creative organizations.
Overview
4
4
Languages
1
1
Certification
5
5
years of post-secondary education
8
8
years of professional experience
Work history
Cabin Executive
Rano Air
Abuja
2023.09 - 2026.07
- Deliver outstanding customer service while ensuring passenger safety and regulatory compliance.
- Resolve passenger concerns professionally in high-pressure environments.
- Collaborate with multicultural cabin and ground teams to ensure efficient flight operations.
- Maintain exceptional service standards aligned with aviation industry regulations.
- Accomplished safe transportation of clients from one destination to another
- Increased client return by 10% by establishing good relationship between clients and organization
- Streamlined operations by integrating latest technology solutions in daily tasks .
- Streamlined company policies for improved staff productivity.
- Established key relationships with stakeholders, contributing towards long-term success of the company .
- Influenced positive organizational change with effective leadership techniques.
- Drove innovation within the organization with creative problem-solving strategies.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Developed employee engagement programmes, boosting morale and reducing turnover rates.
- Established key performance indicators (KPIs) to measure and drive team performance, accountability and alignment.
- Fostered culture of continuous improvement by championing innovation and implementing best practices across departments.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of 20 employees and motivated teams to exceed objectives.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organizational improvements.
Passenger Handling Officer / Customer Experience Executive / Sales Executive
Rano Air
Lagos
2023.01 - 2023.08
- Managed passenger check-in, boarding, reservations, ticketing, and travel documentation.
- Delivered customer support and resolved service-related issues.
- Supported airline sales initiatives and operational efficiency.
- Managed over 100 customer calls per day
- Increased sales by 20%
- Sold tickets of and average of at least 2 million naira per day
- Planned and executed ideas on how to improve clients experience.
- Handled sensitive information with discretion and professionalism.
- Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
- Collaborated with colleagues for effective teamwork.
- Provided customer service to improve overall visitor experience.
- Wrote detailed reports, aiding in case documentation.
- Responded promptly and effectively to emergencies using established protocols.
- Executed assigned duties responsibly thus meeting departmental expectations consistently.
- Facilitated smooth communications between departments for better coordination.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Managed conflict resolution for maintaining peace in the facility.
- Conducted risk assessments to ensure public safety.
- Improved team efficiency with regular training sessions.
- Assisted during special events and large-scale operations ensuring smooth running of activities.
- Worked diligently under pressure whilst preserving high-quality output.
- Maintained impeccable uniform and equipment, representing department professionally in all interactions.
Host & Content Strategist
Boomlive
Lagos
2022.02 - 2022.12
- Hosted digital programs and live discussions.
- Developed content strategies to improve audience engagement.
- Supported campaign planning and brand visibility initiatives.
- Managed over 100 influencers
- Conceptualized content, directed live sessions and overall quality and duration of shows
- Collaborated with cross-functional teams to conceptualize and build app features, refining the interface (UI) to ensure cohesive and intuitive user experience.
- Executed functional testing and User Acceptance Testing (UAT), identifying and troubleshooting bugs to ensure seamless overall performance.
- Advocated for ongoing product enhancements by analyzing user feedback and making continuous, data-backed recommendations that improved application functionality.
- Utilised interpersonal skills to handle client complaints and issues successfully.
- Engaged proactively with clients, encouraged positive feedback and recommendations.
- Contributed towards team targets by consistently meeting personal goals and objectives.
User & Content Operations Officer
Boomplay
Lagos
2022.02 - 2022.12
- Supported digital content operations and quality assurance.
- Coordinated user support and content management activities.
- Contributed to platform engagement and operational improvements.
- Conducted celebrity interviews
- Carried out research on industry trends
- Interviewed, hired and coached influencers
- Created and executed campaigns
- Scripted and executed advertisement with brands like MTN
- Created graphics for content and promotions using Canva
- Ensured timely posts on backend
- Increased user interaction and participation by 25%
- Coordinated interdepartmental activities for seamless collaboration.
- Oversaw daily operations for smoother workflow.
- Identified performance gaps through regular assessment of operations procedures.
- Developed training programmes for staff skill enhancement.
- Monitored operational standards, maintained consistent quality control.
- Liaised with clients, ensured high client satisfaction rates.
- Led team meetings to boost communication and productivity.
- Resolved conflicts between team members promptly, fostered a harmonious work environment.
- Managed project timelines, achieved timely completion.
- Prioritised tasks effectively under pressure, met critical deadlines.
- Introduced innovative solutions to operational challenges, improved functionality.
- Ensured adherence to company policies whilst carrying out tasks, reduced risk of discrepancies and errors.
- Collaborated closely with management on strategic planning and execution of projects.
- Formulated budgets for projects, managed expenses efficiently.
- Analysed operational data for informed decision-making and strategic planning.
- Cultivated strong relationships with clients, suppliers and vendors to enhance business partnerships.
- Assessed, identified and mitigated risk through strategic planning.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Led site operations team to deliver on KPI targets with consistency.
- Drove company mission and values, representing organisation at meetings and industry events.
- Kept accurate and updated filing systems with financial data, statements and associated records.
Sales Representative
Deshanu Concepts
Abuja
2020.06 - 2021.10
- Built and maintained client relationships.
- Identified new business opportunities.
- Supported sales growth through excellent customer engagement.
- Actively seek new business opportunities through cold calling, email outreach, networking, and social media.
- Prepare and deliver tailored product demonstrations or proposals to contractors and government agencies
- Negotiate pricing, contract terms, and packages to achieve profitable sales while providing value to the customer.
- Maintain long-term relationships with existing clients to offer support, seek referrals, and upsell complementary products or services.
- Conduct market research, track sales data, and prepare reports for management on customer feedback and competitor trends.
- Log client interactions, contact details, and follow-ups.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Maintained thorough records of all sales activities to ensure transparency.
- Tailored pitches according to individual consumer preferences to increase conversion rates.
- Regularly updated professional knowledge through workshops and seminars for enhanced performance.
- Fostered strong customer relationships through exceptional service.
- Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Resolved customer concerns promptly to maintain satisfaction.
- Built lasting relationships with clients through customer service interactions.
- Collected and processed payments.
- Responded to telephone and in-person requests for information.
- Set up appointments with potential and current customers to discuss new products and services.
- Provided customers with price information and handled financial transactions.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
Executive Assistant
C21FG International Group
Abuja
2019.09 - 2020.12
- Managed executive schedules and strategic meetings.
- Coordinated internal and external communications.
- Prepared reports, presentations, and official correspondence.
- Supported organizational planning and administration.
- Prioritize meeting requests, troubleshoot scheduling conflicts, and ensure the executive's time is optimized for high-priority initiatives.
- Communication & Liaison: Serve as the primary point of contact, screening calls, routing correspondence, and drafting emails or memos on the executive's behalf.
- Arrange complex domestic and international travel, including flights, hotel bookings, visa processing, and detailed itineraries.
- Prepare format, and edit reports, spreadsheets, and PowerPoint presentations.
- Process expense reports and track budgets.
- Meeting Preparation: Coordinate board and team meetings, manage technology setup, record and distribute meeting minutes, and track action items
- Oversee ad-hoc corporate projects and assist in planning executive retreats or large-scale company events.
- Ensured accuracy of financial records with meticulous bookkeeping tasks.
- Oversaw procurement process efficiently reducing operational delays.
- Streamlined administrative processes to increase efficiency at work.
- Drafted contracts and purchase orders for team.
Journalist Intern
Nigerian Television Authority (NTA)
Abuja
2018.04 - 2018.08
- Conducted interviews and research.
- Assisted in news production and script writing.
- Supported editorial and newsroom activities.
- Pitched innovative story ideas to editorial team, promoting originality.
- Researched and developed news stories, enhancing public knowledge.
- Adhered to strict deadlines whilst delivering high-quality work.
- Covered a range of topics including politics, community affairs and sports; demonstrating versatility.
- Followed leads to uncover potential stories, increasing content diversity.
- Attended press conferences, remaining informed on relevant issues.
- Collaborated with senior journalists, gaining valuable industry insight.
- Utilised various multimedia platforms for diverse storytelling methods.
- Maintained contact database of sources and interviewees for future reference.
- Shot photographs at events for inclusion in articles, adding visual context.
- Drafted attention-grabbing headlines to attract reader interest.
- Worked under pressure during breaking news situations; ensuring timely updates.
- Prepared articles for publication in line with editorial guidelines.
- Fact-checked all information before publishing, maintaining accuracy and integrity of the publication.
- Conducted insightful interviews for comprehensive reporting.
- Transcribed interviews for accurate reportage.
- Produced engaging content to increase readership.
- Compiled daily news briefings, keeping team updated on current events.
- Wrote articles and features focused on specific topics and emerging issues.
- Collaborated with editorial teams to maintain appropriate tones and voices across published content.
- Interviewed key people and investigated tip-offs for exclusive stories.
- Obtained public records by filing requests with different organization's.
- Gathered, corroborated and interpreted data and used findings to write well-written articles.
- Organised material, determined area of emphasis and wrote stories according to prescribed editorial style and format standards.
- Adhered to established guidelines for consistency across stories and platforms.
- Partnered with production staff on final proofing to facilitate smooth and timely printing.
- Conveyed specific views with well-articulated articles to generate interest or change narratives.
- Handled the teleprompter during live programs.
Programs Director
Tomrukhob SMSG Africa
Jos, Abuja
2018.02 - 2026.07
- Lead program planning, implementation, and evaluation.
- Coordinate volunteers and project teams.
- Develop partnerships with community stakeholders.
- Organize leadership programs, youth development initiatives, and community engagement activities.
- Coordinated large scale projects with successful outcomes.
- Directed team to deliver high-quality customer service.
- Optimised resource allocation to maximise productivity.
- Drove process improvements, optimised workflow efficiency.
- Led team to streamline operations by implementing new strategies.
- Supervised staff training programmes with focus on skill enhancement.
- Instituted cost control measures, mitigated financial risk.
- Established solid partnerships for enhanced market presence.
- Introduced new marketing campaigns, boosted brand image.
- Created and led successful business culture focused on performance.
- Maintained organisational compliance with applicable legislation and regulations.
- Allocated resources to teams and projects based on need, performance and availability.
- Worked with board of directors to establish objectives and decisively lead operations.
- Put in place clear controls for financial administration and business management.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Set strategic plans to govern functioning of operations.
- Served as official representative of organization to public groups or government agencies.
Education
Bachelor of Arts - Mass Communication
University of Jos
Nigeria 2014.01 - 2019.01
Skills
- Strategic Communications
- Public Relations
- Brand & Marketing Strategy
- Program & Project Coordination
- Customer Experience Management
- Cross-Cultural Communication
- Event Planning & Coordination
- Team Leadership
- Data Analysis
- Artificial Intelligence Fundamentals
- Microsoft Office
- Google Workspace
- Public Speaking & Presentation
Certification
- Flight Attendant/Cabin Crew Certification, Universal School of Aviation, Lagos : 2021-01-01, 2022-01-01
- Diploma in Data Analysis : 2025-01-01, 2026-01-01
- Certificate in Advanced Artificial Intelligence : 2026-01-01,2026-12-31
Languages
English
Hausa
French
Korean
Volunteer
- 7+ years of multidisciplinary professional experience
- Leadership and programme management experience
- Aviation and customer experience expertise
- Communications and media background
- International stakeholder engagement
- Technology upskilling in Data Analytics and Artificial Intelligence
- Multilingual communication skills
Volunteer
- Programs Volunteer & Coordinator, Tomrukhob SMSG Africa
- Volunteer, Love Touch Foundation
- Volunteer, Rejoice Shamah Initiative
- Community Service Volunteer, Nigerian Red Cross, pending
Project
Style de Vie, Strategy & Coordination Manager, Coordinated the planning and execution of a high-level networking platform that convened diplomats, government representatives, entrepreneurs, corporate executives, and industry leaders to strengthen bilateral relationships, promote strategic collaboration, and foster cross-sector partnerships.
Timeline
Cabin Executive
Rano Air
2023.09 - 2026.07
Passenger Handling Officer / Customer Experience Executive / Sales Executive
Rano Air
2023.01 - 2023.08
Host & Content Strategist
Boomlive
2022.02 - 2022.12
User & Content Operations Officer
Boomplay
2022.02 - 2022.12
Sales Representative
Deshanu Concepts
2020.06 - 2021.10
Executive Assistant
C21FG International Group
2019.09 - 2020.12
Journalist Intern
Nigerian Television Authority (NTA)
2018.04 - 2018.08
Programs Director
Tomrukhob SMSG Africa
2018.02 - 2026.07
Bachelor of Arts - Mass Communication
University of Jos
2014.01 - 2019.01