Hi, I’m
Chekwubechekwu Racheal Ugwu
Virtual Assistant
Ipaja
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
years of professional experience
4
Certifications
Work History
Fortebet Nigeria
Customer Support Officer
09.2024 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Monitor branch day to day transactions
- Proper emails and phone call interactions with customers
Flyborder Ventures
Office Assistant
06.2023 - 09.2024
Job overview
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Send and respond to emails
- Find, register and monitor foreign school admissions.
- Booking flight and hotel
- Create travel itinerary
- Apply and follow up with visa processes
Education
University of Nigeria NsukkaEnugu
Bachelor of Science from Education/Chemistry
04.2001
Skills
Strong written & verbal communication
Empathy and active listening
Time management, self-motivation & multitasking
Technical proficiency with CRM & remote tools like Zoom, Trello etc
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Time management
Call center experience
Certification
ALX Africa Virtual Assistant (2025)
References
REFEREE: Available on demand
Timeline
Customer Support Officer
Fortebet Nigeria
09.2024 - Current
Office Assistant
Flyborder Ventures
06.2023 - 09.2024
University of Nigeria Nsukka
Bachelor of Science from Education/Chemistry
04.2001