CHARLOTTE OMILLER
Remote Administrative & Client Support Specialist
Lagos
Summary
Throughout years assisting busy founders, business owners, and creative leaders, gained essential insights:
Success for executives stems from having forward-thinking individuals who anticipate needs rather than merely increasing work hours.
Skilled in proactive problem-solving and administrative support, with a focus on anticipating challenges before they arise. Experienced in coordinating intricate schedules, facilitating communication during peak periods, and streamlining processes to improve workflow. Committed to driving organizational success through effective management and support.
safeguard leader’s time and foster clarity in disorganized environments.
Demonstrated expertise in operations and executive support, with a commitment to achieving results beyond task completion. Skilled in fostering client relationships and implementing strategies that improve service delivery. History of leading initiatives that contribute to overall business growth and operational excellence.
Transformed scheduling processes within dynamic beauty studio, significantly decreasing client wait times and maintaining operational efficiency on busy days.
Independent service provider who developed an efficient client management framework from the ground up, managing scheduling, communications, and records with exceptional reliability.
Directed daily activities of 20-person team within production environment, facilitating seamless task execution and addressing challenges before impacting workflow.
Combines structured organization, empathetic insight, and strategic acumen in approach.
Expert in ensuring clients feel valued, executives receive comprehensive support, and systems operate efficiently
Flourishes in virtual environments where effective communication, ownership, and precision are essential.
Currently available for:
Part-time Executive Assistant
Office Administration
Digital Assistant
Consumer Support
Operations and Customer Experience Roles
Expert in creating organized frameworks within bustling settings, optimizing daily workflows.
Overview
8
8
years of professional experience
3
3
Certifications
1
1
Language
Work History
Administrative & Client Support Specialist (Remote)
Self-Employed
01.2023 - Current
- Developed a self-built workflow that ensured 98% on-time completion rate for all projects. Leveraged CRM-style tools to accurately manage client information, promoting consistent client engagement. Established communication templates for common requests, improving efficiency and enhancing overall service quality.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Administrative Assistant
Anita Brows Beauty
11.2019 - 12.2022
- Redesigned client communication flow, reducing last-minute cancellations and preventing scheduling overlaps
- Optimized booking and reminder process, ensuring seamless daily operations during peak seasons.
- Facilitated client communication via WhatsApp, phone, and social media with rapid response rhythm that enhanced trust.
- Facilitated CEO calendar management through structured organization, prompt reminders, and daily coordination that reduced delays.
- Reduced misunderstandings and repeated inquiries by providing empathetic support to customers. Utilized proactive communication to ensure clarity and understanding in interactions. Organized resources effectively to enhance customer guidance and reassurance. Applied problem-solving skills to address customer issues and improve satisfaction.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Operations Manager
Food Production Firm
06.2018 - 11.2019
- Maintained schedule of daily production tasks for a team of 20 personnel. Proactively identified workflow bottlenecks and restructured processes for efficiency. Facilitated clear communication between management and staff to enhance collaboration. Utilized core strengths in coordination, leadership, and swift problem resolution.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Science (B.Sc) - Economics
Houdegbe North American University
07.2015
Skills
Office software proficiency Document creation Data analysis Email correspondence
Proficient in Google Workspace Document and spreadsheet organization Expertise in calendar scheduling
Scheduling software expertise
Data input software
Inbox organization
Collaboration technologies Virtual communication solutions Teamwork applications
Clear messaging skills
Resource optimization
Project coordination
Critical reasoning
Meticulous in execution
Flexible adaptability skills
Collaborative group dynamics
User-centered methodology
Trustworthy accountability
Interpersonal sensitivity
Administrative support
Online assistance
Executive administration
Virtual customer service
Client satisfaction
Calendar scheduling optimization
Inbox organization
Accurate data input
Customer Relationship Management (CRM)
Client communication
Workflow organization
Information protection
Distributed teamwork
Technical writing practices
Task prioritization
Client issue resolution
Customer administration
Workflow management
File management solutions
Remote conference facilitation
Internet data analysis
Client retention strategies
Data integrity control
Efficiency enhancement
Virtual collaboration skills
Independent project management
Online collaboration
Remote Collaboration
Certification
Administrative Assistant Training - Alison
STRENGTHS
- Excellent written and verbal communication
- High accuracy and attention to detail
- Strong organizational and time-management skills
- Ability to work independently and meet deadlines
- Experience working US business hours
- Confidentiality, discretion, and professionalism
- Fast learner with strong adaptability
Timeline
Administrative & Client Support Specialist (Remote)
Self-Employed
01.2023 - Current
Administrative Assistant
Anita Brows Beauty
11.2019 - 12.2022
Operations Manager
Food Production Firm
06.2018 - 11.2019
Bachelor of Science (B.Sc) - Economics
Houdegbe North American University