CHARLES CHINEDU IKE
Lagos,Nigeria
Summary
Results-driven IT Support Specialist and Microsoft 365 Expert with proven expertise in systems administration, cloud support, and cybersecurity. Proficient in managing complex M365 environments, resolving technical issues, and delivering exceptional end-user support. Experienced in ISO/IEC 27001 compliance and SOC/SIEM administration, optimizing IT infrastructure for enhanced performance and security.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Freelance Support (REMOTE)
Upwork
02.2024 - 08.2025
- Resolve customer issues through calls, emails, and chats using dedicated support tools.
- Administer Microsoft 365 services, including Exchange Online, Teams, and Microsoft 365 Security.
- Manage and troubleshoot Microsoft Teams and OneDrive for Business.
- Configure Azure AD Connect (DirSync) to enhance on-premises and cloud integration.
- Provide virtual technical support to customers to ensure effective issue resolution.
- Guide customers in utilising Microsoft products to maximise productivity and efficiency.
- Apply a consultative and technical approach to resolve complex technical challenges.
- Create and maintain technical documentation detailing remediation steps and troubleshooting procedures for critical issues.
IT Support/Systems Admin
Coronation Registrars Limited
04.2023 - 08.2025
- Manage Microsoft Active Directory and Windows Server to ensure optimal performance.
- Provide application support and train end users on authorised software and hardware systems.
- Investigate, diagnose, and resolve computer software and hardware faults.
- Install and configure computer hardware, software, networks, printers, and scanners.
- Respond promptly to service downtime, issues, and requests with professionalism.
- Deliver operational and technical support both onsite and remotely across the organisation.
- Administer Antivirus Endpoint solutions to enhance security posture.
- Oversee SOC/SIEM operations in the role of ISMS Manager.
- Lead the implementation and maintenance of ISO/IEC 27001:2022 as a certified Lead Implementer.
Technical Support Engineer, M365 Exchange Online/Cloud Support Engineer
Tek-Experts
Lagos, Nigeria
09.2021 - 04.2023
- Provided virtual technical support to customers using Microsoft 365, enhancing productivity.
- Assisted clients in evaluating Microsoft 365 subscription benefits through tailored recommendations.
- Communicated with end users and administrators via phone, email, and chat to diagnose issues.
- Set expectations and delivered guidance on issue resolution processes.
- Compiled a repository of technical problems and solutions for future reference.
- Collaborated with technical support professionals to address complex technical challenges.
- Maintained case documentation and logs per customer commitments and prescribed protocols.
- Mentored junior support engineers, contributing to their professional development.
I.T Support Officer
Stable EPC Nigeria Limited
Abuja, Nigeria
11.2020 - 09.2021
- Installed and configured PCs, routers, printers, and peripherals to ensure operational efficiency.
- Managed user accounts and email setups on cPanel for efficient staff communication.
- Provided technical support to staff, resolving hardware and software issues promptly.
- Conducted troubleshooting and analysis of systems and network problems.
- Participated in drafting IT policies and standard operating procedures.
- Configured Outlook accounts and utilised Microsoft Office daily, focusing on Outlook and Excel.
- Crimped network cables to maintain connectivity across the organisation.
- Oversaw network management to ensure stability and performance.
Education
BACHELOR OF TECHNOLOGY, B. TECH - Information and Media Technology
Federal University of Technology
Minna, Niger State 10.2014 - 10.2018
NATIONAL DIPLOMA, ND - Computer Engineering Technology
Federal Polytechnic Offa
Offa, Kwara State 09.2010 - 09.2012
(Senior School Certificate Examination), SSCE - (Senior School Certificate Examination), SSCE
Glorious Vision International College
Ilorin, Kwara State 09.2006 - 08.2009
(First School Leaving Certificate), FSLC - (First School Leaving Certificate), FSLC
Federal Staff Schools
Ilorin, Kwara State 09.1997 - 08.2003
Skills
- Communication skills
- Attention to detail
- Independent work
- Efficient management
- Organizational skills
- Multi-tasking
- Interpersonal skills
- Collaboration
- Quick learner
- Proactive leadership
- Coaching leadership
- Problem solving
- Analytical thinking
- Active directory knowledge
Certification
- LEAD IMPLEMENTER ISO/IEC 27001:2022 Certified from TUV SUD in 2024
- Microsoft 365 Certified: Fundamentals from MICROSOFT in 2023
- Microsoft Certified: Security, Compliance, and Identity Fundamentals from MICROSOFT in 2022
Affiliations
- Researching
- Sports
- Interest in Investments, Technology
- Learning new skills
- Networking
Languages
English
Fluent
References
References available upon request.
Timeline
Freelance Support (REMOTE)
Upwork
02.2024 - 08.2025
IT Support/Systems Admin
Coronation Registrars Limited
04.2023 - 08.2025
Technical Support Engineer, M365 Exchange Online/Cloud Support Engineer
Tek-Experts
09.2021 - 04.2023
I.T Support Officer
Stable EPC Nigeria Limited
11.2020 - 09.2021
BACHELOR OF TECHNOLOGY, B. TECH - Information and Media Technology
Federal University of Technology
10.2014 - 10.2018
NATIONAL DIPLOMA, ND - Computer Engineering Technology
Federal Polytechnic Offa
09.2010 - 09.2012
(Senior School Certificate Examination), SSCE - (Senior School Certificate Examination), SSCE
Glorious Vision International College
09.2006 - 08.2009
(First School Leaving Certificate), FSLC - (First School Leaving Certificate), FSLC
Federal Staff Schools
09.1997 - 08.2003
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