Charles Chukwuemeka Ibe
5 Love-All Street, Ikosi Ketu
Summary
Results-driven professional with a strong focus on delivering exceptional customer experiences that drive revenue growth. Skilled in resource coordination to meet business and customer demands. Sales expert and strategic planner with excellent interpersonal and communication skills.
Overview
10
10
years of professional experience
Work History
Procurement Manager
Hobark International Limited
Victoria Island
2017.08 - 2021.11
- Coordinates efforts by establishing procurement, marketing, field, and technical services policies, and practices; coordinating actions with corporate staff.
- Established vendor relationships to enhance supply chain management efficiency.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Accomplished subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
- Developed strategic plans by studying technological and financial opportunities; presenting assumptions; recommending objectives.
- Monitored compliance with industry regulations and company policies consistently.
- Coordinated employee training to ensure compliance with company policies and enhance operational effectiveness.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Led associates and managers to deliver exceptional client experiences, fostering strong customer loyalty.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Evaluated supplier performance through regular assessments and feedback sessions.
- Oversaw inventory management to ensure optimal stock levels and reduce waste.
- Implemented cost-saving initiatives while maintaining quality standards in procurement processes.
- Utilized procurement software for tracking orders, vendor information, and contract management.
- Identified potential vendors and evaluated them according to price, quality, selection, service, support, availability, reliability and sustainability.
- Managed the procurement process from purchase order generation to delivery of goods or services.
Customer Relationship Officer
Leadway Pensure PFA Ltd
Surulere
2015.02 - 2017.07
- Managed follow-ups, ensuring timely resolution of customer issues and strengthening client relationships.
- Processed customer requests efficiently using company software systems.
- Assisted clients with inquiries and concerns regarding pension plans.
- Collaborated with cross-functional teams to resolve complex issues.
- Identified and implemented enhancements to service delivery, improving client satisfaction.
- Gathered customer feedback through surveys, leveraging data to refine customer service practices.
- Identified opportunities for upselling additional products or services based on customer needs.
Sales Officer
Inventrium Business Support Services (IBSS)
Ikeja
2013.03 - 2015.01
- Cultivated client relationships to improve customer retention rates.
- Conducted market research to identify new sales opportunities and trends.
- Coordinated with marketing to design targeted promotional campaigns that increased brand visibility.
- Delivered product presentations to potential clients and stakeholders.
- Managed sales pipeline using CRM software for tracking leads and prospects.
- Analyzed competitor offerings to adjust sales strategies effectively.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Negotiated client contracts to secure favorable terms for the company.
Call Centre Agent
Lightning Networks
Ikeja
2012.11 - 2013.01
- Provided exceptional customer support through phone and email communications.
- Resolved customer inquiries using company-specific software and protocols.
- Collaborated with team members to streamline service delivery processes, enhancing overall efficiency.
- Resolved escalated issues with professionalism and empathy, ensuring positive customer experiences.
- Conducted follow-up calls to verify customer satisfaction and address any remaining concerns after service interactions.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Assistant Administrative Officer (NYSC)
Bobo Food and Beverages Ltd
Agege
2011.12 - 2012.10
- Responsible for the organization’s day-to-day administrative and personnel services.
- Managed procurement and supply of office equipment to ensure operational readiness.
- Oversaw daily cleaning of offices and facilities to maintain a professional environment.
- Monitor the operations of the security personnel and outsourced Mobile police.
- Maintain the H.R. and Admin filing system for records and correspondence.
- Coordinated meeting preparations and arranged travel logistics for expatriates to facilitate smooth operations.
- Directed personnel activities and completed HR/Admin tasks as assigned by management.
- Ensure management of associates’ efficiency and effect necessary improvement.
Education
Bachelor of Arts - Theatre Arts
Imo State University
Owerri2010-10
Senior Secondary School Certificate - SSCE
Premier Secondary School
Owerri2005-07
Skills
- Supply chain management
- Purchasing
- Vendor relations
- Vendor negotiations
- Purchasing and planning
- Regulatory compliance
- Budget management
- Quality management
- Operations management
- Strategic planning
- Customer relationship management
- Market research
- Effective marketing
- Leadership
Hobbies and Interests
- Research
- Internet Surfing
- Reading
- Traveling
References
To be provided on request.
Timeline
Procurement Manager
Hobark International Limited
2017.08 - 2021.11
Customer Relationship Officer
Leadway Pensure PFA Ltd
2015.02 - 2017.07
Sales Officer
Inventrium Business Support Services (IBSS)
2013.03 - 2015.01
Call Centre Agent
Lightning Networks
2012.11 - 2013.01
Assistant Administrative Officer (NYSC)
Bobo Food and Beverages Ltd
2011.12 - 2012.10
Bachelor of Arts - Theatre Arts
Imo State University
Senior Secondary School Certificate - SSCE
Premier Secondary School