VIRTUAL ASSISTANT
CHARLES YINUSA
Cypher Locker ENT
Lagos,LA
Work Preference
Overview
Proven manager in sales and customer support, specializing in customer engagement, team leadership, and CRM management. Developed effective support processes, enhancing service quality and satisfaction.
Results-driven with expertise in project and sales management. known for high productivity and efficient task completion.
11+
years of professional experience
Work History
11.2023 - 03.20262 Years 4 Months
Manager, Sales and Customer Support
Cypher Locker ENT | Lagos
- Trained and supervised sales team on product knowledge and customer engagement strategies.
- Managed customer inquiries through phone, email, and live chat platforms.
- Developed and implemented effective customer support processes to enhance service quality.
- Collaborated with sales staff to identify customer needs and improve satisfaction levels.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Maintained accurate records of customer interactions in the CRM system for future reference.
- Assisted in creating promotional materials to boost product visibility and customer interest.
- Directed and coordinated products, services and sales activities.
05.2021 - 08.20232 Years 3 Months
Supervisor
SEQUENCE LOUNGE | Abuja
- Supervised daily operations of club, including customer service and staff management.
- Supervised daily club operations and staff activities for smooth functioning.
- Implemented safety protocols to ensure a secure environment for all members.
- Scheduled maintenance appointments for equipment used within the facility, ensuring that it is always running properly and efficiently.
02.2015 - 05.20194 Years 3 Months
Supervisor
ADESAM Oil & Gas | Ibadan
- Supervised daily operations and ensured smooth service flow.
- Organized team meetings to discuss performance and improvements.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Implemented new operational procedures, increasing efficiency.
Education
Tech | Virtual Assistant
TS Academy | United Kingdom | 05-2026
TS Academy - United Kingdom
05-2026
Bachelor of Science | Economics
Universiy of Abuja | Abuja, Nigeria | 11-2024
Universiy of Abuja - Abuja, Nigeria
11-2024
National Diploma | Business Administration
Polythechnic of Ife | Osun, Nigeria | 07-2012
Polythechnic of Ife - Osun, Nigeria
07-2012
Skills
Timeline
Manager, Sales and Customer Support
Cypher Locker ENT
11.2023 - 03.2026Read more
Supervisor
SEQUENCE LOUNGE
05.2021 - 08.2023Read more
Supervisor
ADESAM Oil & Gas
02.2015 - 05.2019Read more
TS Academy - Tech, Virtual Assistant
Read more
Universiy of Abuja - Bachelor of Science, Economics
Read more
Polythechnic of Ife - National Diploma, Business Administration
Read more