ARIBA
Charles Okogbue
Port Harcourt
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Head: Commercial and Customer Care
ICTSI
Port Harcourt
08.2023 - Current
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
Head of Supply Chain
Olam International
Port Harcourt
11.2019 - 07.2023
- Hired, developed and led team of direct reports.
- Oversaw purchasing process and linked demand planning to manufacturing and fulfillment needs.
- Developed and maintained strong cross-functional relationships within overall organization.
- Defined or refined KPIs signaling success for partners across quality, performance and cost-efficiency dimensions and drove improvements in target metrics.
- Built scalable supply chain operations teams to work with growing business.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Oversaw demand planning, purchasing, and logistics.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
- Supervised 11 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Improved, standardized and documented planning and scheduling processes.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Formulated demand planning and generated supply chain management metrics.
- Designed plant layouts, tooling fixtures and flowcharts of materials to meet delivery targets.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
Shipping Officer
United Nations World Food Programme
Abuja
04.2017 - 11.2019
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Analyzed data to prepare reports and identify process improvements.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted research to address shipping errors and packaging mistakes.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Handled day-to-day shipping and receiving overseeing more than 9 packages per day.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Sales Manager
Maersk Nig Ltd
Port Harcourt
10.2008 - 03.2017
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed accounts to retain existing relationships and grow share of business.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Facilitated business by implementing practical networking techniques.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Education
MBA - MBA
University of California FCE
United States 09.2009 - 09.2011
Bachelor of Science - Economics And Statistics
University of Benin, Edo State
Nigeria 09.2000 - 05.2005
Certificate - • Judgment And Decision Making Management:
Lagos Business School
Nigeria 05.2021 - 08.2021
Certificate - • Maximizing Operational Efficiency
SLOAN School of Management, Massachusetts
USA 01.2022 - 04.2022
Skills
Customer service and care
undefinedAccomplishments
Deliver 30% cost savings of import related cost excluding FOB Cost. Ensure Material Availability Levels at OTIF of >97%)
Reduction in delivery cost by 30%;
Reduction in Average Shipping & Terminal Charges for imported materials by 30%;
Improve Procurement Overall performance (service level and quality):
Overall Supplier Reliability > 90%.
Internal customer satisfaction index >90%.
Ensure 100% compliance to Procurement Policy
No pipeline-break
Software
MS Word and Excel
Interests
Travelling
Meeting New People
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head: Commercial and Customer Care
ICTSI
08.2023 - Current
Certificate - • Maximizing Operational Efficiency
SLOAN School of Management, Massachusetts
01.2022 - 04.2022
Certificate - • Judgment And Decision Making Management:
Lagos Business School
05.2021 - 08.2021
Head of Supply Chain
Olam International
11.2019 - 07.2023
Shipping Officer
United Nations World Food Programme
04.2017 - 11.2019
MBA - MBA
University of California FCE
09.2009 - 09.2011
Sales Manager
Maersk Nig Ltd
10.2008 - 03.2017
Bachelor of Science - Economics And Statistics
University of Benin, Edo State
09.2000 - 05.2005
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