ARIBA
Charles Okogbue
Port Harcourt
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Head: Commercial and Customer Care
ICTSI
Port Harcourt
08.2023 - Current
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
Head of Supply Chain
Olam International
Port Harcourt
11.2019 - 07.2023
- Hired, developed and led team of direct reports.
- Oversaw purchasing process and linked demand planning to manufacturing and fulfillment needs.
- Developed and maintained strong cross-functional relationships within overall organization.
- Defined or refined KPIs signaling success for partners across quality, performance and cost-efficiency dimensions and drove improvements in target metrics.
- Built scalable supply chain operations teams to work with growing business.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Oversaw demand planning, purchasing, and logistics.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
- Supervised 11 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Improved, standardized and documented planning and scheduling processes.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Formulated demand planning and generated supply chain management metrics.
- Designed plant layouts, tooling fixtures and flowcharts of materials to meet delivery targets.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
Shipping Officer
United Nations World Food Programme
Abuja
04.2017 - 11.2019
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Analyzed data to prepare reports and identify process improvements.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted research to address shipping errors and packaging mistakes.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Handled day-to-day shipping and receiving overseeing more than 9 packages per day.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Sales Manager
Maersk Nig Ltd
Port Harcourt
10.2008 - 03.2017
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed accounts to retain existing relationships and grow share of business.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Facilitated business by implementing practical networking techniques.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Education
MBA - MBA
University of California FCE
United States 09.2009 - 09.2011
Bachelor of Science - Economics And Statistics
University of Benin, Edo State
Nigeria 09.2000 - 05.2005
Certificate - • Judgment And Decision Making Management:
Lagos Business School
Nigeria 05.2021 - 08.2021
Certificate - • Maximizing Operational Efficiency
SLOAN School of Management, Massachusetts
USA 01.2022 - 04.2022
Skills
Customer service and care
Customer and personnel training
Customer care standards
Customer acquisition and retention
Customer engagement and assistance
Customer relations understanding
Customer needs anticipation and conflict mitigation
Shipping and Logistics
Contracting Management Skill
Supply Chain System Specialist
Procurement and Vendor Management
Logistics Operation Problem Solving Skill
Accomplishments
Deliver 30% cost savings of import related cost excluding FOB Cost. Ensure Material Availability Levels at OTIF of >97%)
Reduction in delivery cost by 30%;
Reduction in Average Shipping & Terminal Charges for imported materials by 30%;
Improve Procurement Overall performance (service level and quality):
Overall Supplier Reliability > 90%.
Internal customer satisfaction index >90%.
Ensure 100% compliance to Procurement Policy
No pipeline-break
Software
MS Word and Excel
Interests
Travelling
Meeting New People
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head: Commercial and Customer Care
ICTSI
08.2023 - Current
Certificate - • Maximizing Operational Efficiency
SLOAN School of Management, Massachusetts
01.2022 - 04.2022
Certificate - • Judgment And Decision Making Management:
Lagos Business School
05.2021 - 08.2021
Head of Supply Chain
Olam International
11.2019 - 07.2023
Shipping Officer
United Nations World Food Programme
04.2017 - 11.2019
MBA - MBA
University of California FCE
09.2009 - 09.2011
Sales Manager
Maersk Nig Ltd
10.2008 - 03.2017
Bachelor of Science - Economics And Statistics
University of Benin, Edo State
09.2000 - 05.2005