Charles Okogbue

• Managed resource and capacity planning to support forecasted business needs.
• Advised management of customer service trends, creating proactive strategies to maintain best practices.
• Implemented personal development programmes to enhance staff capabilities and satisfaction.
• Reduced customer call times through increased staff training and incentivization.
• Delivered feedback constructively to enhance staff performance.
• Reviewed processes and practices regularly to achieve business goals.
• Maintained up-to-date activity records for reliable reporting and analysis.

Achievement:

- Initiate and lunch and e- commerce for ease of doing business.

- Improve delivery Performance by30%;

- Improve Procurement Overall performance (service level and quality):

- Internal customer satisfaction index >90%.

- Increase Customer Database by 50%

• Troubleshot and formulated strategies for expected and unanticipated logistics issues.
• Led and managed projects to support logistics efforts and plans.
• Oversaw $3m in warehouse inventories, minimizing waste and returned stock through proper supply chain planning.
• Consistently met company and department objectives within budget and time constraints with no pipeline break
• Analysed operational performance and implemented plans to attain organisational and financial goals.
• Researched issues to address shipping errors and packaging mistakes.
• Supervised 19 employees in 6000 square-meter warehouse, improving operations and increasing revenue year-on-year.
• Established operational and administrative procedures and enforced controls.
• Liaised with customers and other departments to plan timely transportation of goods.
• Leveraged supply management experience and industry contacts to streamline distribution activities.

Achievement:

- Deliver 30% cost savings of import related cost excluding FOB Cost.

- Ensure Material Availability Levels at OTIF of >97%)

- Reduction in delivery cost by 30%;

- Reduction in Average Shipping & Terminal Charges for imported materials by 30%;

- Improve Procurement Overall performance (service level and quality):

- Overall Supplier Reliability > 90%.

- Internal customer satisfaction index >90%.

- Ensure 100% compliance to Procurement Policy

- No pipeline-break

• Supervised 9 staff members tasked with handling materials management, planning, purchasing and customer service duties.
• Monitored the performance of external vendor supply chains while handling internal logistics.
• Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
• Improved, standardized and documented planning and scheduling processes.
• Led the implementation of effective supply chain planning systems while improving the demand, sales and operations planning processes for the distribution network.
• Deployed logistics systems and outsourced transportation to maximise efficiency, cost and benefit.
• Devised and implemented short-term and long-term plans, optimising supply chain management and improving value relating to annual expenditures.
• Led proposal preparation, negotiation and administration of clinical contracts.
• Monitored, analyses and reported domestic and international freight and carrier management performance against set goals to ensure that costing met forecasts.
• Displayed exemplary negotiation skills when communicating with suppliers and vendors regarding contracts, policies and deadlines.

• Developed lasting relationships with employees, peers, upper management and outside vendors.
• Led and managed projects to support logistics efforts and plans.
• Analysed operational performance and implemented plans to attain organisational and financial goals.

· Responsible for handling customer’s operational issues with respect to logistics operations

· Accountable for the translation of Maersk’s Logistics strategy, plans and activities that ensures delivery of consignments

· Develop and maintain a productive work team via training and career development.

· Coordinate with operations to ensure the service delivers on its commitment.

· Manage annual CSS and endure perfect follow-up.

· Accountable for supporting the Commercial Office leadership to ensure compliance with Sales ‘ways of working’ and drive continuous service improvement.

· Participating in commercial planning with respect to business strategy of the company and ensure full implementation with respect to annual budget.

· Maintain knowledge of market trends, competitive actions, product needs and customer base.

· Accountable for the ongoing leadership and capability improvement of all operational team members in the area/country, raising service professionalism.

· Meet and exceed target set in terms of contributing and generating revenue for the group

Follow up customer communication in a timely and professional manner