Charles Mbaliri
Oshodi, Isolo
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Talent Acquisition Partner
Sterling Bank
05.2023 - Current
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Developed and implemented onboarding and orientation programs for new employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Negotiated contracts and managed budget for recruiting expenses.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Assisted with writing job postings and job descriptions for boards.
Executive Assistant
Sterling Bank Plc
11.2021 - 04.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports, and presentations.
- Managed complex calendars, travel arrangements, and expense reports for the CEO, optimizing time management and ensuring efficient coordination of meetings, appointments, and events.
- Acted as the first point of contact for internal and external stakeholders, screening and prioritizing incoming calls, emails, and correspondence, and responding promptly and professionally on behalf of the CEO.
- Coordinated and facilitated executive-level meetings, including preparing agendas, collating materials, scheduling participants, and taking minutes, ensuring smooth logistics and timely follow-up on action items.
- Prepared and edited executive-level documents, presentations, and reports, ensuring accuracy, coherence, and adherence to company standards, and maintaining confidentiality of sensitive information.
- Liaised and collaborated with other departments and senior leaders across the organization to streamline communication
and facilitate cross-functional initiatives, ensuring alignment with the CEO's priorities and strategic objectives. - Coordinated and oversaw special projects and initiatives, such as corporate events, charity events, conferences, and internal programs, from planning to execution, ensuring successful outcomes and high-quality deliverables.
- Managed confidential and sensitive information with the utmost professionalism and discretion, maintaining strict confidentiality and integrity in handling executive-level communications and materials.
- Anticipated and proactively addressed the needs of the CEO, identifying opportunities for process improvements, providing exceptional support, and contributing to the overall effectiveness and success of the executive office.
Customer Experience Specialist
Sterling Bank PLC
03.2019 - 11.2021
- Optimized customer support by establishing collaborative service environment
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Described and explained in details about the bank's cutting edge retail products options to inform customers and guide purchasing decisions
- Acquired a total of 157 new customers in the last quarter, generating s very significant amount to team revenue
- Perfect telephone and email handling skills calls, addressing customer inquiries, solving problems and providing product information
- Assist service managers in dealing with requests and perform general administrative duties
- Provision of operational support to relationship managers in delivering efficient and quality services to customers
Direct Sales Executive
Union Bank Of Nigeria
04.2018 - 02.2019
- Brought in new customers and retained base through proactive management of individual needs and development of robust customer funneling solutions
- Maximized business potential by providing excellent customer service and ensuring client retention
- Identified prospect needs and developed appropriate responses along with information on suitable products and services
- Provide leads for branches and supervisors to enable the development of key relationships
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue for the branch
- Exceeded established sales goals and increased client retention, thus being awarded two times retail champion for being the best salesman for one of the
- Bank's retail product.
Administrative Assistant
Alarco Nigeria Limited
06.2016 - 05.2017
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Created PowerPoint presentations for business development purposes
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Coached new employees on administrative procedures, company policies and performance standards
- Generated reports and typed letters in Microsoft Word and prepared presentations in Excel for maximum impact and results
- Handled client correspondence and tracked records to foster office efficiency
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science - Social Work
University Of Benin
High School Diploma - undefined
Greenfield International School
School Leaving Certificate - undefined
Ultimate Nursery And Primary School
Skills
- Tech savvy
- CRM
- Key stakeholder relationship building
- Complaint resolution
- Mail handling
- Team Player
- Computer literacy
- Project Planning
- Advanced MS Office Suite Proficiency
- Legal Administrative Support
- Video Conferencing Software
Accomplishments
- Customer Experience Analyst
- Address 29, Shaki Crescent Aguda, Surulere, Lagos,
- Nigeria
- Phone 2347032276480, Accomplishments
- Collaborated with team of 13 customer experience specialists in the development of project100 million for Sterling Bank
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Supervised a team of 2 staff members
- Software
- CRM
- Microsoft Office
- SPSS
- Certifications
- May 2016 First Aid/CPR Certified
- Sep 2016 Project Management Professional (PMP)
Reading, driving and travelling
I enjoy reading about recent trends in tech spaces, i also enjoy reading text on spirituality and the existence of God. in my spare time i like to drive and travel.
Timeline
Talent Acquisition Partner
Sterling Bank
05.2023 - Current
Executive Assistant
Sterling Bank Plc
11.2021 - 04.2023
Customer Experience Specialist
Sterling Bank PLC
03.2019 - 11.2021
Direct Sales Executive
Union Bank Of Nigeria
04.2018 - 02.2019
Administrative Assistant
Alarco Nigeria Limited
06.2016 - 05.2017
Bachelor of Science - Social Work
University Of Benin
High School Diploma - undefined
Greenfield International School
School Leaving Certificate - undefined
Ultimate Nursery And Primary School
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