Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Akobe

Administration
Port Harcourt

Summary

Versatile professional with a track record of enhancing operational efficiency at HYPREP-Ogale-Eleme through expert remediation design and stellar customer relationship management. Skilled in technical support and team collaboration, I've successfully led projects that significantly improved environmental safety. My proactive approach and digital literacy have driven innovation and exceeded employer expectations.

Overview

9
9
years of professional experience
3
3
Certifications

Work History

Remediation Officer

HYPREP-Ogale-Eleme
07.2023 - Current


  • Insitu Sampling:
  • Collect soil and water samples for laboratory analysis to determine the types and concentrations of pollutants.
  • Monitoring and Data Analysis: Regularly monitor the the bioremediation process by collecting and analyzing data on contaminant levels, microbial activity, and environmental parameters using tools like soil auger for soil samples, Hanna and Horiba multimeter devices for water.
  • Risk Assessment and Management: Assess potential risks associated with the bioremediation process, implement mitigation measures to protect human health and the environment.
  • Reporting and Compliance: Prepare detailed reports documenting the process and
    Ensuring compliance with all relevant environmental regulations and permits.

Front Office Manager

Kal Classic Hotel
02.2022 - 04.2023
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Monitored and reconciled end-of-day reports to determine accurate billing and payment processing.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Created weekly and monthly schedules for front office staff members.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.

Direct Sales Executive

Unity Bank
08.2020 - 10.2021


  • Prospecting and Lead Generation:
  • Actively seek out and identify potential customers.
  • Utilized various channels, including cold calling, networking, referrals, and lead generation activities.
  • Sales Presentations and Product Demonstrations:
  • Conduct engaging sales presentations and product demonstrations.
  • Educate prospects about the bank's products and services.
  • Address customer questions and objections effectively.
  • Closing Sales and Account Opening:
  • Negotiate terms and conditions as needed to close deals.
  • Ensure a smooth and efficient account opening experience.
  • Customer Relationship Management:
  • Build and maintain strong relationships with customers.
  • Stay in regular contact with customers to promote new products and services.
    Identify cross-selling opportunities.

Administrative assistant

Prodeco International
10.2015 - 10.2016
  • Developed and maintained list of available properties suited to different needs for commercial and industrial use
  • Submitted Administrative reports to senior management to aid in business decision-making and planning
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary.
  • Delivered excellent customer service through prompt responses to client inquiries.

Education

Bachelor Of Arts - Philosophy

The University of Port Harcourt
Rivers State, Nigeria.

Post-Graduate Certificate - Management

Rivers State University of Science And Technology
Rivers State, Nigeria
12.2017

Skills

    Virtual Assistance

    Email management/marketing

    Appointment setting/Scheduling

    Lead generation

    Administration

    Customer Relationship Management

    Technical Support

    Thermal Insulation

    Communication skills

    Supervision skills

    Team work

    Digital literacy

Certification

Digital Witch In-Demand IT skills training

Timeline

Digital Witch In-Demand IT skills training

12-2024

NABTEB Mechanical Engineering Trade Practice: Thermal Insulation

02-2024

Remediation Officer

HYPREP-Ogale-Eleme
07.2023 - Current

Front Office Manager

Kal Classic Hotel
02.2022 - 04.2023

Direct Sales Executive

Unity Bank
08.2020 - 10.2021

HSE 2&3

12-2016

Administrative assistant

Prodeco International
10.2015 - 10.2016

Bachelor Of Arts - Philosophy

The University of Port Harcourt

Post-Graduate Certificate - Management

Rivers State University of Science And Technology

Similar Profiles

CREATE PROFILE
Charles Akobe Administration