Charity Onyinyechi Emmanuel

To strive to the top of profession by providing effective service in all position, working as an individual and as a team, to support organization goal through diligence and creativity.

Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in [Software] and [Software], with friendly and decisive approach to resolving challenges.

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

• Problem solving, Can solve problems to create a stress free environment
• Counseling, Deliver knowledgeable solution to client and push forward
• Organizational Abilities, Putting ideas and materials in order for efficiency
• Administrative Abilities, Able to handle duties required to achieve work process efficiency within an office

• 2009, Certificate In Desktop Publishing, Yemfo Computer Training Abuja
• 2017, SB Beauty Place, Lagos

[Area of certification] Training - [Timeframe]

Languages:

• English – Fluent

Hobbies & Interests:

• Passionate about customer service and interpersonal communication.
• Enjoy organizing events and keeping things well-arranged—skills often used when managing stock or front-desk duties.
• Interested in learning new digital tools and improving IT skills (e.g., Microsoft Excel, inventory systems).
• Volunteer occasionally in community clean-up drives and youth programs.

Personal Projects:

• Helped manage stock and customer communication for a family-owned mini store.
• Assisted with basic social media promotion for a friend’s local clothing business.