Charity Onyinyechi Emmanuel
Front Desk Officer
Lagos
Summary
To strive to the top of profession by providing effective service in all position, working as an individual and as a team, to support organization goal through diligence and creativity.
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in [Software] and [Software], with friendly and decisive approach to resolving challenges.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
Front desk officer/Graphic design Instructor
Living Seed Information System
07.2023 - Current
- Greeted and assisted students, parents, and visitors with course inquiries and enrollment procedures in a professional and friendly manner.
- Managed incoming calls, emails, and walk-in inquiries regarding computer training programs, schedules, and certifications.
- Maintained student records, handled registrations, and ensured accurate data entry into the institution's CRM system.
- Coordinated with trainers and administrative staff to schedule classes, meetings, and student assessments.
- Handled daily clerical duties including filing, printing, photocopying, and document management.
- Monitored front office supplies and coordinated procurement when necessary.
- Provided basic technical support and guidance to students on accessing digital learning tools and platforms.
Store Supervisor
Havana Beverages Limited
01.2022 - 01.2023
- Received, inspected, and recorded incoming raw materials, packaging supplies, and finished beverage products.
- Maintained accurate inventory records using stock management systems (manual or digital), ensuring real-time tracking of goods.
- Monitored stock levels and coordinated with procurement to replenish low-stock items, minimizing production delays.
- Ensured proper storage of beverages under appropriate temperature and hygiene conditions to maintain quality standards.
- Supervised the loading and unloading of delivery trucks, verifying quantities and condition of goods.
- Conducted periodic physical inventory counts and reconciled discrepancies with inventory reports.
- Complied with safety and hygiene protocols in storage areas, supporting overall warehouse cleanliness and organization.
- Assisted in preparing daily, weekly, and monthly inventory reports for management review.
Administrative Assistant
SB BEAUTY WORLD
01.2021 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Sales Representative
Shoprite
01.2017 - 01.2019
- Received, inspected, and recorded incoming raw materials, packaging supplies, and finished beverage products.
- Maintained accurate inventory records using stock management systems (manual or digital), ensuring real-time tracking of goods.
- Monitored stock levels and coordinated with procurement to replenish low-stock items, minimizing production delays.
- Ensured proper storage of beverages under appropriate temperature and hygiene conditions to maintain quality standards.
- Supervised the loading and unloading of delivery trucks, verifying quantities and condition of goods.
- Conducted periodic physical inventory counts and reconciled discrepancies with inventory reports.
- Complied with safety and hygiene protocols in storage areas, supporting overall warehouse cleanliness and organization.
- Assisted in preparing daily, weekly, and monthly inventory reports for management review.
Assistant Manager
Unisex Fashion Place
01.2013 - 01.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
First School Leaving Certificate -
Wagon Faith Academy
Aba, Abia State 04.1996 - 01.2001
SSCE -
Success Comprehensive College
Auchi, Edo State 01.2001 - 01.2007
Ordinary National Diploma - Mass Communication
Federal Polytechnics Auchi
Auchi, Edo State 01.2014 - 01.2016
Mass Communication
Kenule Beeson Saro-Wiwa Polytechnic
Bori, Rivers State Nigeria 04.2019 - 01.2021
Skills
Excellent communication skills
Leadership skills
Ability to communicate effectively
Influencing and motivating people
Interpersonal skills
Effective management skills
Microsoft office
Staff management
Guest relations
Registration
Scheduling appointments
Course Of Study
Mass Communication
Competences
- Problem solving, Can solve problems to create a stress free environment
- Counseling, Deliver knowledgeable solution to client and push forward
- Organizational Abilities, Putting ideas and materials in order for efficiency
- Administrative Abilities, Able to handle duties required to achieve work process efficiency within an office
Personal Information
Place of Birth: Abia State
Training
- 2009, Certificate In Desktop Publishing, Yemfo Computer Training Abuja
- 2017, SB Beauty Place, Lagos
Certification
[Area of certification] Training - [Timeframe]
Reading, Traveling, Cooking.
Languages:
- English – Fluent
Hobbies & Interests:
- Passionate about customer service and interpersonal communication.
- Enjoy organizing events and keeping things well-arranged—skills often used when managing stock or front-desk duties.
- Interested in learning new digital tools and improving IT skills (e.g., Microsoft Excel, inventory systems).
- Volunteer occasionally in community clean-up drives and youth programs.
Personal Projects:
- Helped manage stock and customer communication for a family-owned mini store.
- Assisted with basic social media promotion for a friend’s local clothing business.
Timeline
Front desk officer/Graphic design Instructor
Living Seed Information System
07.2023 - Current
Store Supervisor
Havana Beverages Limited
01.2022 - 01.2023
Administrative Assistant
SB BEAUTY WORLD
01.2021 - 07.2022
Mass Communication
Kenule Beeson Saro-Wiwa Polytechnic
04.2019 - 01.2021
Sales Representative
Shoprite
01.2017 - 01.2019
Ordinary National Diploma - Mass Communication
Federal Polytechnics Auchi
01.2014 - 01.2016
Assistant Manager
Unisex Fashion Place
01.2013 - 01.2015
SSCE -
Success Comprehensive College
01.2001 - 01.2007
First School Leaving Certificate -
Wagon Faith Academy
04.1996 - 01.2001