CHARITY GABRIEL
Kano
Summary
To serve and make significant contribution in a multi-tasking and competitive firm/industry that offers challenging and progressive career opportunity that will enhance my skill, stock of knowledge and efficiency towards the benefit of the organization. Energetic professional with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Overview
9
9
years of professional experience
Work History
Customer Care Officer
Access Bank Plc
11.2023 - Current
- Responded to customer inquiries via phone and email, ensuring timely and accurate information delivery.
- Assisted in resolving customer complaints, enhancing overall satisfaction and retention rates.
- Documented customer interactions in CRM system, maintaining organized records for future reference.
- Collaborated with team members to streamline support processes, improving response times and efficiency.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Reduced customer complaints by providing timely solutions to issues.
NYSC
Federal road maintenance agency
01.2022 - 01.2023
Bulk teller
Fcmb bank
02.2018 - 10.2019
- Processed cash transactions accurately and efficiently to ensure customer satisfaction.
- Balanced cash drawers daily to maintain financial integrity and accountability.
- Assisted customers with inquiries regarding account balances and transaction details.
Sales rep
Nigerian brewery plc
03.2017 - 12.2017
- Engaged customers through effective relationship-building to enhance brand loyalty.
- Executed promotional strategies to increase product visibility and drive sales growth.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
National youth service -
Kogi state polytechnic
01.2023
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Kogi state polytechnic
01.2022
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Kogi state polytechnic
01.2018
Senior School Certificate - undefined
Allahullateef international college
01.2015
First School leaving Certificate - undefined
Children's day nursery and primary school
01.2007
Skills
- Cash handling expertise
- Sales and Cross-selling
- Compliance awareness
- Currency identification
- Professionalism and etiquette
- Strong work ethic
- Customer relationship building
- Exceptional customer service
SPOKEN LANGUAGES.
English
Igala
Yoruba
Hausa
References
- Available upon request
Timeline
Customer Care Officer
Access Bank Plc
11.2023 - Current
NYSC
Federal road maintenance agency
01.2022 - 01.2023
Bulk teller
Fcmb bank
02.2018 - 10.2019
Sales rep
Nigerian brewery plc
03.2017 - 12.2017
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Kogi state polytechnic
undefined
Kogi state polytechnic
Senior School Certificate - undefined
Allahullateef international college
First School leaving Certificate - undefined
Children's day nursery and primary school
National youth service -
Kogi state polytechnic
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