Work Preference
Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic
Charity Chinenye
Open To Work

Charity Chinenye

Lagos

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Administrative Assistant/FacilitatorCustomer Support/Lead GenerationProject Management AssistantTechnical Support RepresentativeVirtual Assistant

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteOn-Site
Location: Lagos, Lagos State
Open to relocation: Yes

Salary Range

$5/hr - $1000/hr

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company Retreats401k matchStock Options / Equity / Profit SharingCompany CulturePaid sick leave

Summary

Detail-oriented Administrative Assistant, Customer Support Specialist, and Project Coordinator with 5+ years of experience in operational support and customer service. Expertise in workflow optimization, team coordination, and enhancing client satisfaction. Committed to streamlining processes and maintaining professional operations that drive organizational effectiveness.

Overview

10
10
years of professional experience

Work History

Administrative Assistant/Facilitator

StellarmartNg
01.2024 - Current
  • Monitored employee progress, provided management with feedback on training needs.
  • Provided first-line technical support to customers via email, chat, and phone, resolving basic software and system issues.
  • Logged, tracked, and managed customer issues in CRM and ticketing systems to ensure timely resolution.
  • Drafted social media posts and created videos and graphics to enhance online engagement.

Administrative Assistant/Podcast Guest

C1 Production
New Jersey
01.2025 - 11.2025
  • Managed calendars, scheduled meetings, prepared presentations, designed Canva thumbnails, and coordinated appointments to ensure seamless operations.
  • Researched and prepared key talking points to enhance discussion quality during recordings.
  • Collaborated with hosts and fellow panelists to ensure smooth, engaging sessions.
  • Adapted to live and recorded formats, maintaining engagement and professionalism throughout sessions.

Customer Support/Lead Generation

Bullion Marketing Agency
07.2023 - 01.2024
  • Researched and identified potential leads via LinkedIn, industry directories, and company websites to support sales growth.
  • Provided customer support by handling inquiries professionally, enhancing customer satisfaction.
  • Collaborated with the sales team to ensure a smooth handover of qualified leads and provide any necessary background information

Customer Care Representative

RoyalDeBeaver Ltd
02.2021 - 04.2023
  • Managed customer interactions, providing detailed and courteous service to enhance customer retention and satisfaction.
  • Addressed customer inquiries and complaints via phone, email, and live chat, ensuring timely and effective resolutions.
  • Provided exceptional customer service support.
  • Monitored compliance with Service Level Agreements (SLAs) for response time and resolution to maintain service quality.

Executive Assistant

Stephenson Standard Company Limited
01.2018 - 12.2020
  • Coordinated the executive's complex schedule, optimizing appointments and meetings to ensure seamless daily operations.
  • Managed executive calendars and scheduled appointments efficiently.
  • Prepared meeting agendas and took detailed minutes during sessions.

Blogger/Content Writer

Broad Digital Services
08.2016 - 11.2017
  • Authored and edited diverse high-quality written materials, enhancing reader engagement through articles, blog posts, and website content.
  • Conducted in-depth research to ensure content accuracy and alignment with current industry best practices, supporting informed reader decisions.

Education

Certificate - AI Augmentation, Augmented Professional Development Skills in the Digital Age

ALX
Lagos
06-2024

Certificate - IT Support Skill, Basic Soft Skills and Knowledge in the Tech Certificate World

Digital Witch Academy
Lagos
07-2023

B.Ed - Education English

University of Nigeria, Nsukka
Enugu, Nigeria
07-2016

Skills

  • Workflow management
  • Customer relationship management
  • Efficient time management
  • Apt attention to detail
  • Team collaboration
  • Effective communication
  • Creative problem solving

Projects

  • Research Project—Slain in Spirit: This is a thesis-based research project submitted to Westminster Christian Academy in Missouri, USA. (SLAIN IN SPIRIT THESIS BASED ON ISAIAH 66:16 A CASE STUDY IN ANAMBRA STATE OF NIGERIA)
  • Presentation/Research—Limited Access to Education for Women in Africa. This presentation centers on the lack of a gender-sensitive curriculum and teaching materials, which often fail to address the specific needs and challenges faced by girls and women in Africa.

Timeline

Administrative Assistant/Podcast Guest

C1 Production
01.2025 - 11.2025

Administrative Assistant/Facilitator

StellarmartNg
01.2024 - Current

Customer Support/Lead Generation

Bullion Marketing Agency
07.2023 - 01.2024

Customer Care Representative

RoyalDeBeaver Ltd
02.2021 - 04.2023

Executive Assistant

Stephenson Standard Company Limited
01.2018 - 12.2020

Blogger/Content Writer

Broad Digital Services
08.2016 - 11.2017

Certificate - AI Augmentation, Augmented Professional Development Skills in the Digital Age

ALX

Certificate - IT Support Skill, Basic Soft Skills and Knowledge in the Tech Certificate World

Digital Witch Academy

B.Ed - Education English

University of Nigeria, Nsukka

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Charity Chinenye