Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

charity chielo

Customer Service
Onitsha,Anambra
charity chielo

Summary

Dynamic professional with a strong background in customer service at Deepdown Logistics Company, adept at problem-solving and active listening. Successfully resolved customer complaints, enhancing loyalty and retention. Proficient in Microsoft Excel, I fostered collaboration and developed best practices to elevate service delivery and improve user experience.

Overview

8
years of professional experience

Work History

Deepdown Logistics Company

Customer Service Representative
01.2022 - 12.2025

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

St.Paul’s Secondary School

Teacher of Geography
06.2018 - 12.2021

Job overview

  • Collaborated with fellow teachers to share best practices, strategies, and resources for teaching social sciences effectively.
  • Promoted diversity and inclusion within the classroom through culturally relevant curriculum materials and activities.
  • Enhanced student comprehension of complex social science topics by using visual aids, multimedia presentations, and hands-on learning experiences.
  • Implemented project-based learning activities to help students apply social science concepts to real-world situations and develop problem-solving skills.
  • Developed strong relationships with parents and guardians to encourage active participation in their child''s education.
  • Provided personalized support to struggling students through one-on-one tutoring sessions, improving overall academic performance.

Education

University of Nigeria
Nsukka

Bachelor of Science from Geography Education
09.2019

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Data entry

Data collection

Microsoft Excel

Microsoft word

Timeline

Customer Service Representative

Deepdown Logistics Company
01.2022 - 12.2025

Teacher of Geography

St.Paul’s Secondary School
06.2018 - 12.2021

University of Nigeria

Bachelor of Science from Geography Education
charity chieloCustomer Service