OLASUNKANMI FADAYIRO
Lagos
Summary
Aspiring IT specialist with advanced understanding of the latest industry and technology trends. Well-equipped to excel in independent settings, possessing expertise to diagnose and resolve hardware, software, and network issues. Skilled in providing exceptional customer service, assisting users with IT-related problems, and maintaining the IT infrastructure. Capable of managing a variety of IT issues and ensuring seamless IT operations. Dependable in completing repairs, maintenance, and new installations.
Overview
5
5
years of professional experience
6
6
Certification
Work History
IT End User Support
Airtel Networks Limited
11.2024 - Current
- Setting up and configuring systems, applications, installing security updates, patches, and antivirus software in compliance with the organization for new joiners
- Maximized user productivity through remote support sessions that identified, diagnosed, and resolved issues without requiring onsite assistance
- Managed inventory of equipment and devices, ensuring timely replacement or repair of malfunctioning devices as needed
- Established a clear line of communication between IT support staff and non-technical employees for seamless issue resolution
- Used service requests ticketing systems to manage and process support actions and requests
- Assisting with login issues, password resets, and multi-factor authentication, managing user accounts, unlocking accounts, and access permissions
- Provided expert-level support to end-users in troubleshooting technical issues, promoting a positive user experience across various business functions.
- Assisted in the migration of legacy applications to modern frontend technologies, ensuring continued support while minimizing disruption for endusers.
IT Support Officer
International Facilities Services (IFS) Limited
07.2024 - 10.2024
- Provided technical assistance and support to staff and management on IT systems hardware, and software, ensuring optimal functionality
- Documented and managed IT assets database, ensuring accurate inventory and tracking of IT expenses such as (internet, telephone, purchasing and repairs)
- Implemented, configured, and managed time and attendance systems, including clocking in/clocking out and online reporting
- Allocated & retrieved Laptops on resumption and exits
- Conducted on-site registrations for time and attendance systems at various organizational branches
- Covered a broad range of IT support tasks, including Network troubleshooting and maintenance, software installation and updates, hardware installation and replacement, data backup and recovery, IT security, project coordination and implementation
- Reduced downtime for users by providing timely on-site IT support and troubleshooting services.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
Software Engineering Instructor (NYSC)
Lufem College of Technology
07.2023 - 06.2024
- Provided students with appropriate resources and learning materials to facilitate understanding and retention of course content
- Delivered lectures on programming languages such as C and C++, and conducted hands-on practical sessions in the computer lab, allowing students to apply programming knowledge in a controlled environment
- Demonstrated the use of localhost and live host environments for website design, providing students with a comprehensive understanding of web hosting and deployment processes
- Instructed students on the basic concepts of computer hardware, and the processes of assembling, installing, diagnosing, troubleshooting, and fixing computer hardware components
- Demonstrated the correct methods for handling various hardware components, such as CPUs, storage devices, and so on, to prevent damage and ensure functionality
- Monitored and documented student participation, assignments, and attendance
- Also evaluated students using standardised criteria to determine abilities and learning needs
IT/Network Support
Lufem Systems Ltd
01.2023 - 06.2023
- Inspected hardware components, identified and replaced faulty equipment, and ran cables to connect devices, equipment, and power sources to newly installed systems
- Monitored system performance, troubleshoot and diagnosed systems to identify and resolve hardware and software issues
- Coordinated with other team members to troubleshoot and diagnose systems to identify and resolve network connectivity and hardware and software issues
- Abetted in UTME Registration and while maintaining the CBT Centre before and after UTME Exams
- Maintained data security, monitoring and resolving networked devices for malware, spyware, and viruses
- Installed new software's for users, well-functioning LAN/WAN and managed IP, servers' local network, and other network components to optimize performance
IT Technical Support Intern
Bluestar Shipping Lines Ltd
07.2019 - 06.2020
- Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance
- Troubleshoot operating systems, hardware, and software problems to identify root causes
- Enabled accurate assessment of customer service trends by producing weekly reports on customer inquiries, responses, and feedback
- Set up new joiners with IT systems and equipment, offering further support and guidance to new starters
IT Support Officer
Platinum Computer Institute
06.2018 - 03.2019
- While studying, I worked for the above computer institute part-time and during holidays
- Diagnosed and troubleshoot software and hardware faults as well as managed DNS servers and administered IP addresses
- Installed new software for users, monitored version and patch update requirements, also organized workspaces for employees with computers, monitors, and associated cabling or equipment
- Provided support, education, and training to increase user confidence in navigating IT systems
- Tailored solutions to meet specific business requirements by working with available infrastructure and time and budget constraints
Education
Post Graduate Diploma (PGD) - Information Technology
National Open University of Nigeria
Lagos, NigeriaHigher National Diploma (HND) - Computer Engineering
The Federal Polytechnic, Ilaro
01.2023
National Diploma (ND) - Computer Engineering
The Federal Polytechnic, Ilaro
09.2019
SSCE - Science
Sarah Comprehensive College
07.2017
Skills
- Network Administration & Support
- Network Protection Strategies
- Network Problem Analysis
- Hardware/Software Setup Proficiency
- Routing Protocol Knowledge
- Cisco Packet Tracer Skills
- Managing Diverse IT Systems
- System Setup and Maintenance
- User Support Services
- Data Reporting
- Effective Problem-Solving
- Graphic Design Expertise
- Web Design Expertise
- Effective Verbal Communication
- Relationship Building
- Driven Work Ethic
- Proficient Task Scheduling
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Certification
- National Youth Service Corps (NYSC) Discharge Certificate
- Cisco IT Essentials
- CompTIA Network+
- Embedded Systems and Robotics
- UI/UX (Product Design)
- Graphics Design
- Certified Financial Literacy Trainer (CFLT)
- IT Support Helpdesk Fundamentals Certificate
Languages
English
Yoruba
Hobbies and Interests
- Troubleshooting
- Research
- Sports
- Designing
Timeline
IT End User Support
Airtel Networks Limited
11.2024 - Current
IT Support Officer
International Facilities Services (IFS) Limited
07.2024 - 10.2024
Software Engineering Instructor (NYSC)
Lufem College of Technology
07.2023 - 06.2024
IT/Network Support
Lufem Systems Ltd
01.2023 - 06.2023
IT Technical Support Intern
Bluestar Shipping Lines Ltd
07.2019 - 06.2020
IT Support Officer
Platinum Computer Institute
06.2018 - 03.2019
Higher National Diploma (HND) - Computer Engineering
The Federal Polytechnic, Ilaro
National Diploma (ND) - Computer Engineering
The Federal Polytechnic, Ilaro
SSCE - Science
Sarah Comprehensive College
Post Graduate Diploma (PGD) - Information Technology
National Open University of Nigeria
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