Emmanuel Emenike

I developed and maintained the organization's IT architecture , analyzed technology needs, provided technical guidance and support to staff members and clients, and implemented new technology solutions, resulting in a 400% improvement in organizational efficiency and productivity.

I set up emails, networking, intranet, and software packages for staff, installed, maintained, upgraded, and repaired a wide range of ICT equipment, and assisted in the development and maintenance of software products, resulting in improved productivity and efficiency of staff by minimizing downtime and maximizing system uptime, reducing overall IT-related costs, and ensuring the availability of necessary ICT supplies and equipment at all times.

I managed online presence, resolved technical issues, and improved customer service, resulting in a 40% increase in website traffic and a 60% improvement in customer satisfaction ratings, which helped the company acquire more high-paying clients.

I provided virtual technical support and resolved customer inquiries via phone, email, and chat, utilizing remote access tools and cross-functional collaboration to exceed performance metrics and maintain high levels of customer satisfaction, improving the organization's customer retention rates by over 20%