Celestine, Dele Avbayeru
Akure
Overview
27
27
years of professional experience
Work History
Regional Sales Manager
Sygen Pharmaceuticals Ltd
02.2021 - Current
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Optimized inventory management processes by working closely with supply chain partners, reducing stock discrepancies while improving order fulfillment rates.
- Enhanced overall customer experience by conducting regular account reviews, ensuring alignment with client objectives and company offerings.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Championed continuous improvement initiatives within the region''s operations by seeking feedback from clients, team members, and industry partners, driving enhancements where needed.
- Proactively identified potential bottlenecks in the sales pipeline to minimize risks and maintain a healthy deal flow for sustained revenue growth.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Managed team of Number regional sales representatives and consistently achieved high sales targets.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Prepared sales presentations for clients showing success and credibility of products.
Head of Pharmaceutical Sales-North West
Nigerian-German Chemicals Plc
07.2016 - 01.2021
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to develop and implement creative solutions to complex problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Customer Service Manager
Nigerian-German Chemicals Plc
05.2002 - 01.2016
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Business Development Executive
Nigerian-German Chemicals Plc
04.1999 - 04.2002
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Implemented sales training programs for new business development team members, increasing overall effectiveness in securing new clients.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
Sales Representative
Nigerian-German Chemicals Plc
12.1997 - 03.1999
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
Masters Of Business Administration - Marketing
Bayero University
Kano, Kano State, Nigeria 02.2009
Post Graduate Diploma - Business Management
Bayero University
Kano, Kano State, Nigeria 01.2005
Skills
- New Account Development
- Channel Partnerships
- Performance Evaluations
- Conflict Resolution
- Deal Closing
- Forecasting and Reporting
- Business development and planning
- Sales initiatives and techniques
- Sales Leadership
- Budget Management
- Effective Multitasking
- Order Management
- Sales Coaching
- Inventory Coordination
- Competitive Analysis
- Decision-Making
- Performance Evaluation
- Staff Management
- Revenue Generation
- Staff Coordination
- Sales Tracking
- Territory expansion
- Product Knowledge
- Sales Presentations
Timeline
Regional Sales Manager
Sygen Pharmaceuticals Ltd
02.2021 - Current
Head of Pharmaceutical Sales-North West
Nigerian-German Chemicals Plc
07.2016 - 01.2021
Customer Service Manager
Nigerian-German Chemicals Plc
05.2002 - 01.2016
Business Development Executive
Nigerian-German Chemicals Plc
04.1999 - 04.2002
Sales Representative
Nigerian-German Chemicals Plc
12.1997 - 03.1999
Masters Of Business Administration - Marketing
Bayero University
Post Graduate Diploma - Business Management
Bayero University
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