Shipping, logistics, and supply chain end-to-end solution
Carolyne Njoroge
Business Development Manager
Summary
Experienced professional business developer and supply chain expert offering over a decade's experience in shipping and logistics. Core areas of expertise include Air, Ocean, Warehousing, Distribution, Customs Brokerage, Transport Management, Leadership, Commercially driven industry networking, and Sales process execution.
I have a proven record of achieving targets, teamwork, team leadership, and sharp negotiation skills.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Business Development Professional
Ceva Logistics
10.2021 - Current
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Networked among local business and community organizations to develop leads and generate business.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Expanded business through effective network development, identifying new, and prospective clients.
- Exceeded target individual average revenue goals year over year.
- Used SalesForce to handle current portfolio and prospective leads.
- Educated new sales staff on store policies and customer support operations.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
Business Development Manager
Ecu World-wide Kenya Ltd
11.2015 - 09.2021
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Pitched for business by identifying, qualifying, and approaching new customers to gain new wins.
- Carried out research on targeted customers to identify the decision maker.
- Conduct in and out bond calls to ensure regular customer contact and update the same on CRM (Sales Force System) weekly.
- As sales team leader, I monitored sales growth, distributed leads, and followed up with BD for conversion, this included supporting BD to close accounts as won.
Key Accounts Manager
Damco Logistics Ltd, AP Moller Maersk Group
12.2011 - 10.2015
- Analysis of market rates from Damco origin offices, shipping, and air carriers.
- Answering email and telephone inquiries within the assigned time limit.
- Making quotations for both air (imports), sea Fcl / LCL (imports & and exports), and warehousing (both general and bonded and transportation).
- Filing tenders and rate request forms from both external customers and Damco origin offices.
- Negotiating for favorable rates with carriers locally and distributing to field salespeople.
- Maintaining existing clients and approaching new ones.
- External sales support, carrying on the sales process after the business has been won.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Conducted economic and demographic research and analysis to produce critical reports.
Education
MBA - Strategic Management
United States International University
Nairobi 04.2001 -
BBA - Bachelor of Commerce Accounting
Daystar University
Nairobi 04.2001 -
High School Diploma -
Naivasha Girls High School
Naivasha 04.2001 -
Skills
Proposal Writing
Accomplishments
- Closed several Key accounts as won such as Beiersdorf East Africa within three months of joining Ceva Logistics.
- Appointed to prepare and deliver a presentation on East Africa's Capabilities for connecting the Dots Global Sales Conference 2020 at Saigon Vietnam while at ECU worldwide.
- Achieved 200% of targets consistently while at ECU Worldwide and Ceva Logistics thus becoming top sales performer at both organizations.
- Achieved $2MPA revenue for Ceva Logistics as a new Brand in the market of Kenya through active networking, brand positioning, and solution-driven strategic selling.
Interests
Sales pitch, Sales Process, Sales Force (CRM / CVIEW)
Collaborative, teamwork, team leadership, and interpersonal skills
Technology and Digitalization
Hobbies
- Traveling
- Reading
- Exploratory Adventure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Development Professional
Ceva Logistics
10.2021 - Current
Business Development Manager
Ecu World-wide Kenya Ltd
11.2015 - 09.2021
Key Accounts Manager
Damco Logistics Ltd, AP Moller Maersk Group
12.2011 - 10.2015
MBA - Strategic Management
United States International University
04.2001 -
BBA - Bachelor of Commerce Accounting
Daystar University
04.2001 -
High School Diploma -
Naivasha Girls High School
04.2001 -
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