Caminus Onyekachi Ugboaja

Customer Service

• Improved customer service and Pharmacy efficiency, increasing customer retention by 15%
• Increased customer satisfaction by 27% via resolving product & service issues.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.

Business Oriented

• Improved Pharmacy automation system, which reduced medication errors and increase time saving
• Increased business revenue by 15%

Leadership

• Helped supervised 3 Pharmacy technicians, improving performance by 20%
• Often asked to make presentations at the Pharmacy

• Carried out day-day-day duties accurately and efficiently.
• Developed and maintained courteous and effective working relationships.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Conducted blood pressure screenings and counseled patients on hypertension.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
• Advised patients on medication side effects and contraindications and explained proper administration.
• Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
• Properly filled and dispensed average of 25 prescriptions per day.

• Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
• Discussed medical histories with patients to provide most effective medical advice.
• Interacted with healthcare professionals to support timely and proper processing of prescriptions.
• Evaluated patient histories to assess medication compliance.
• Compounded and prepared intravenous products.
• Used pharmacy software to enter prescription and insurance information.
• Educated type 2 diabetes patients on medication therapy, proper nutrition and fitness.
• Cleaned and disinfected counting trays after preparing medications.

Project Work: Management of Lassa fever: A case study of Jos University Teaching Hospital (Pharmacist Intern Project)

• Inspected drug storage sites, monitored drug supply expiration dates and verified proper supply levels.
• Managed pharmaceutical supply procurement and management processes.
• Conducted blood pressure screenings and counseled patients on hypertension.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
• Provided patient counseling and advice on prescriptions as well as alternatives and over-the-counter medications.