Summary
Overview
Work History
Education
Skills
Personal Information
Computer Skills - Web Browser
Timeline
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Caleb Ashem Anku

Caleb Ashem Anku

Skilled Development Assistant
Jos, Nigeria

Summary

As a development assistant i have experience in the following areas Database Management: Assisting in the management and maintenance of databases crucial for the organization's operations and data analysis. IT Support: Providing technical support to staff, ensuring smooth operation of computer systems, and troubleshooting issues. Technology Integration: Assessing and implementing new technologies that align with the company goals, improving efficiency and effectiveness. Data Security: Ensuring the security and confidentiality of sensitive data, especially if the organization deals with private or personal information. Documentation: Creating and updating technical documentation to facilitate knowledge transfer and ensure the continuity of projects. Collaboration: Collaborating with other departments to understand their technology needs and implementing solutions accordingly. Training: Providing training sessions for staff on new technologies or software implemented within the organization. Monitoring and Evaluation: Contributing to the monitoring and evaluation of technology-related projects to assess their impact on the company's mission. Adherence to Policies: Ensuring compliance with relevant policies, procedures, and regulations governingtechnology use within the company. As development assistant in an organization i play a crucial role in leveraging technology to advance the organization's mission and improve its overall efficiency.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Development Assistant

Community and Children's Care Center
Jos, Plateau State
01.2022 - Current
  • As a Development Assistant i work closely with our Director and planing and organization development activities and as well as interacting with partners on behalf of the organization in raising support to what we do

Case Manager

CHCWEEWY
11.2019 - 12.2021
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Customer manager

Todlards Nig ltd
04.2016 - 09.2019
  • As a Customer Support Representative i played a crucial role in addressing inquiries and issues from customers
  • Part of my Responsibilities include responding to emails, phone calls, or live chats to assist customers with product or service-related queries
  • This role involves providing information about products/services, troubleshooting problems, processing orders or returns, and maintaining a positive customer experience
  • I have Strong communication skills, empathy, patience, and a good understanding of the company's products/services essential
  • As a Customer Support Representatives i often use ticketing systems and also escalate complex issues to higher-level support or other departments
  • Continuous improvement in customer satisfaction is a key focus to me in this role

Education

Bachelor of Science - Rehabilitation sciences

University of Jos
Jos
01.2008 - 03.2014

Skills

Staff management

Nonprofit experience

Fundraising strategies

Personal Information

  • Date of Birth: 04/14/88
  • Gender: Male

Computer Skills - Web Browser

Google Chrome, Expert

Timeline

Development Assistant

Community and Children's Care Center
01.2022 - Current

Case Manager

CHCWEEWY
11.2019 - 12.2021

Customer manager

Todlards Nig ltd
04.2016 - 09.2019

Bachelor of Science - Rehabilitation sciences

University of Jos
01.2008 - 03.2014
Caleb Ashem AnkuSkilled Development Assistant