CAITLIN DAVIS
TX
Summary
Results-driven General Manager with extensive experience leading high-performance teams, optimizing operations, and driving strategic growth in fast-paced environments. Proven track record of enhancing productivity, implementing cost-saving initiatives, and consistently exceeding performance targets. Skilled in financial management, project execution, and cross-functional collaboration to ensure operational excellence. Strong leadership abilities with a focus on team development, customer satisfaction, and process improvement. Adept at leveraging data insights for informed decision-making and fostering a positive, results-oriented culture. Seeking a senior-level General Manager position to leverage expertise in achieving sustainable growth and operational success.
Overview
7
7
years of professional experience
Work History
General Manager
DL Macks, Preston
Dallas, Texas, United States
08.2022 - 10.2024
- Developed and implemented comprehensive growth strategies, expanding market share and driving long-term financial health.
- Partnered with senior leadership to establish company-wide goals and milestones, aligning all departments toward a unified vision.
- Analyzed industry trends and adapted strategies to maintain a competitive edge and relevance in a rapidly changing market.
- Oversaw daily operations across sales, marketing, finance, and customer service, ensuring efficient and cost-effective processes.
- Set and monitored key performance indicators (KPIs) for departmental performance, fostering a culture of accountability and continuous improvement.
Operations Manager
The Exchange Hall
Dallas, Texas, United States
09.2021 - 08.2022
- Spearheaded initiatives to improve operational workflows, reducing process inefficiencies and maximizing resource allocation.
- Analyzed and re-engineered key processes to enhance productivity and streamline cross-departmental coordination.
- Implemented best practices and quality standards across all operational functions, reducing waste and enhancing service delivery.
- Developed operational strategies aligned with company objectives to support growth, profitability, and scalability.
- Partnered with senior leadership to create and monitor goals, ensuring alignment of operational activities with strategic priorities.
Front of House Manager
The Porch
Dallas, TX, United States
01.2020 - 09.2021
- Ensured guests received exceptional service from entry to exit, consistently delivering a high-quality experience.
- Addressed guest inquiries, requests, and complaints promptly, resolving issues to maintain satisfaction and loyalty.
- Monitored guest feedback and implemented service improvements to enhance overall guest satisfaction and retention.
- Led, trained, and motivated front-line staff, fostering a positive, team-oriented environment.
- Conducted regular performance evaluations, provided constructive feedback, and identified opportunities for staff development.
Manager
Frankies Downtown
Dallas, TX, United States
06.2019 - 01.2020
- Managed daily operations across multiple departments, ensuring smooth workflow and high standards of service delivery.
- Analyzed processes and implemented improvements to streamline operations, reduce costs, and boost productivity.
- Established and maintained standard operating procedures (SOPs) to ensure consistency and quality in all operational activities.
- Developed and executed strategic initiatives aligned with company objectives, fostering sustainable growth.
- Led cross-functional projects, coordinating with departments to ensure timely and successful completion
Bar Manager
Doc B’s Fresh Kitchen
Dallas, TX, United States
04.2018 - 05.2019
- Ensured exceptional guest experiences by upholding high service standards and creating an inviting, friendly atmosphere.
- Engaged with guests to provide personalized recommendations and respond to special requests, enhancing guest satisfaction and loyalty.
- Monitored guest feedback to identify and implement service improvements, creating a memorable and consistent experience.
- Curated and updated the beverage menu to reflect seasonal trends, guest preferences, and brand identity.
- Developed signature cocktails and specialty drink recipes, collaborating with team members to ensure quality and consistency
Education
Bachelor's Degree - Hospitality Management
The Culinary Institute of America
Hyde Park, New York05-2014
Associates Degree - Occupational Studies
The Culinary Institute of America
Hyde Park, New York11-2012
Skills
- Leadership
- Strategic Thinking
- Communication
- Decision-Making
- Problem-Solving
- Emotional Intelligence
- Adaptability
- Financial Management
- Operational Efficiency
- Data Analysis
- Project Management
- Human Resources Management
- Customer Relationship Management (CRM)
- Regulatory Compliance
Timeline
General Manager
DL Macks, Preston
08.2022 - 10.2024
Operations Manager
The Exchange Hall
09.2021 - 08.2022
Front of House Manager
The Porch
01.2020 - 09.2021
Manager
Frankies Downtown
06.2019 - 01.2020
Bar Manager
Doc B’s Fresh Kitchen
04.2018 - 05.2019
Bachelor's Degree - Hospitality Management
The Culinary Institute of America
Associates Degree - Occupational Studies
The Culinary Institute of America
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