Jira
Ololade Odunsi
Business Analyst
Lagos,LA
Summary
Seasoned Business Analyst offering 3 years of professional industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Business Intelligence & Quality Assurance Analyst
CWG Plc
Lagos, Lagos
10.2021 - Current
- Reviewing and documenting business processes and operational level agreement in line with best practices.
- Drafting strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Eliciting requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
- Determining compliance metrics and establishing a system for tracking them.
- Providing advice on information systems strategies, policies, management, security and service delivery.
- Continuous improvement of Quality Management System, Information Security Management System and Business Continuity Management System.
- Conducting gap analysis and competitive analysis for continuous evolution of the processes, systems, and operations of the organisation.
- Conducting external and internal customer satisfaction surveys.
- Identifying procedures and scenarios for the quality control of products and services.
- Translating business needs into high-level technical specifications and designs.
- Investigating customer complaints and product issues.
Business Operations Associate
Alumunite
Yaba, Lagos
04.2020 - 10.2021
- Negotiated contracts with vendors and clients
- Detected errors and initiated or arranged for corrective actions, following through with cognizant parties to verify resolution.
- Designed experiments to assess the impact of new features and product changes by performing A/B testing and tracking the user acceptance of features.
- Developed Product Requirement Documents, System Requirement Documents, user cases, user cases, wireframes and prototypes of features of the products products.
- Performed user acceptance tests to facilitate on-time, on-budget and the acclaimed go-live of products and features.
- Managed and oversaw projects and products being developed by the organisation from inception until completion.
- Conducted gap analysis and competitive analysis for continuous evolution of the processes, systems, and operations of the organisation.
- Conducted user research and documenting the company’s user journeys and continuously finding ways to eliminate bottlenecks.
- Documented business process modelling activities for future reference.
Business Process Analyst
Rosabon Financial Services
Yaba, Lagos
08.2018 - 04.2020
- Assessed business processes and identified ways to boost improvement
- Analyzed and assessed functional and organizational activities.
- Facilitated process workshops that involved eliciting process requirements and consulting with users.
- Worked with high level stakeholders to identify critical business challenges, and scope them into projects for solution planning and execution.
- Conducted competitive analysis on business processes to identify gaps that will facilitate improvement and process optimization.
- Defined project requirements by identifying project milestones, phases, and elements.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Mapped current business and operational processes and recommended areas for improvement.
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of individual process owners.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Collaborated with IT and Underwriting departments to respond to questions and concerns regarding project details.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Documented procedures and business processes and shared information with appropriate stakeholders.
Education
Bachelor of Technology - Entrepreneurship Management
Federal University of Technology, Akure
Ondo, Nigeria 10.2012 - 09.2016
University Diploma in Sciences - Project Management
Federal University of Technology, Akure
Ondo, Nigeria 08.2010 - 02.2012
Skills
Business intelligence tools
Business policies and procedures
Business Process Workflow
Business process understanding
Business models
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of a digital EdTech Platform.
- Achieved 37% efficiency increase by introducing SignNow for offer letter dispersal tasks.
- Supervised team of 7 staff members.
- Documented and resolved performance lagging issue which led to identifying obsolete processes, unyielding tasks which were solved thorough stakeholder engagement, gap analysis, process workshops.
Software
MS Visio
Figma
Trello
Microsoft Word
Microsoft Powerpoint
Microsoft Excel
Interests
User-centric solutions and designs
Product Improvement
Programming
Product Design
Process Engineering
Timeline
Business Intelligence & Quality Assurance Analyst
CWG Plc
10.2021 - Current
Business Operations Associate
Alumunite
04.2020 - 10.2021
Business Process Analyst
Rosabon Financial Services
08.2018 - 04.2020
Bachelor of Technology - Entrepreneurship Management
Federal University of Technology, Akure
10.2012 - 09.2016
University Diploma in Sciences - Project Management
Federal University of Technology, Akure
08.2010 - 02.2012