
Accomplished data analyst with a strong focus on big data handling and advanced analytics. Expertise in BI tools, ETL processes, and data visualisation conceptualising, complemented by innovative thinking and an analytical mindset. Proven ability to create impactful dashboards and presentations, leveraging skills in PowerBI, pivot tables, and conditional formatting. Experienced in coaching junior analysts and conducting gap analysis to drive business insights. Committed to enhancing data-driven decision-making processes and aspiring to lead strategic analytics initiatives.
IT infrastructure manager
• Managed and maintained core IT infrastructure (servers, networks, and cloud systems) to ensure high availability and performance.
• . Led infrastructure upgrades and system deployments, improving overall system efficiency and reliability.
• . Implemented robust security measures (firewalls, access controls, monitoring tools), reducing security incidents.
• Oversaw network administration, ensuring minimal downtime and improved connectivity across the organization.
• Developed and executed disaster recovery and business continuity plans, ensuring data protection and quick recovery.
• Supervised and mentored IT support staff and coordinated with external vendors for service delivery.
• Monitored system performance and proactively resolved issues to prevent service disruptions.
• . Managed IT infrastructure budget and optimized resource allocation to reduce operational costs.
Ensured compliance with data protection policies and industry standards.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Completed customer orders with speed and accuracy.
• Worked flexible hours, covering nights, weekends and bank holidays.
Training Manager
• Identified organizational training needs through assessments and stakeholder engagement.
• Developed training materials, manuals, and e-learning content for various skill levels.
• Coordinated and delivered training sessions (physical and virtual) across departments.
• Managed onboarding and continuous learning programs for new and existing staff.
• Evaluated training effectiveness through feedback, assessments, and performance metrics.
• Managed training budgets, schedules, and resources efficiently.
Maintained accurate training records for compliance and reporting purposes.
• Engage in system repair and maintenance
• Successfully delivered on tasks within tight deadlines.
• Coordinated and delivered training sessions (physical and virtual) across departments.
• Managed onboarding and continuous learning programs for new and existing staff.
• Evaluated training effectiveness through feedback, assessments, and performance metrics.
• Managed training budgets, schedules, and resources efficiently.
• Maintained accurate training records for compliance and reporting purposes.
• Collaborated with department heads to address skill gaps and improve workforce capability.
Promoted a culture of continuous learning and professional development within the organization.
• Demonstrated respect, friendliness and willingness to help wherever