Creative writing
BUKOLA YEWANDE OLATUNJI
APRON CONTROLLER
LAGOS,NIGERIA
Summary
I am a dedicated professional with an history of meeting company goals, utilizing consistent and organized practices. I am also skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
I am hardworking and passionate with strong organizational skills. Finally, I am an organized and dependable individual who has been successful at managing multiple priorities with a positive attitude and wiling to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
APRON CONTROLLER
FEDERAL AIRPORTS AUTHORITY OF NIGERIA
LAGOS, NIGERIA
03.2021 - Current
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Successfully allocated parking bays to aircrafts without setbacks or mistakes.
- Participated in team-building activities to enhance working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Deployed marshaller and bridge operators for each arriving aircraft.
- Supervised activities on the airside to ensure safe flight operations.
- Daily inspections of the runway, taxiway and apron and daily logged findings discovered in the inspection.
- Successfully logged flight information relevant for other units in the organization.
- Wrote daily reports of activities on the airside.
- coordination with air traffic controllers for smooth flight operations.
- Wrote weekly reports of daily activities in apron control.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and maintained courteous and effective working relationships.
Corporate Affairs Officer
Federal Airports Authority of Nigeria
Lagos, Ikeja
09.2017 - 03.2021
- Prepared variety of different written communications, reports and documents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- supervision of journalists that came daily to the airport to interview passengers using the airport facilities
- Supervision of daily excursions in the airport by primary school students, secondary school students, tertiary school students, non-governmental and governmental organizations.
Business Analyst
Olajay Projects limited
lagos, Iyana Dopemu
10.2016 - 08.2017
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- identify business areas that can be improved to increase efficiency and strengthen business processes.
- used data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
- Evaluated trends to understand competitive environments and assess current strategies.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Executed analysis of risks and identified risk mitigation strategies.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Customer Service Officer
SDS LOUNGE, MURTALA MUHAMMED INTERNATIONAL AIRPORT
Lagos, IKEJA
05.2016 - 09.2016
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Corporate Affairs Intern
Federal Airports Authority of Nigeria
, Ikeja
01.2015 - 10.2015
- Communicated messages, thoughts and ideas.
- Accomplished tasks according to direction and instructions.
- Gathered and examined information from multiple sources.
- Formulated and generated analysis related to assigned research topics.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Facilitated submission of travel documents to embassies for customers
Education
Project Management in Practice - Project Management
University of Wisconsin (Alison Course)
Online Free Training 07.2020 - 07.2020
Bachelor of Science - International Relations
Covenant Univeristy
Ogun State, Nigeria 09.2010 - 07.2014
Senior Secondary School Certificate (WASCE) -
Topmost International School
Ipaja, Lagos 09.2009 - 05.2010
Primary Leaving School Certificate -
Eko International School
Akowonjo, Lagos 01.2001 - 09.2003
Skills
Organization and Time Management
Certification
Covenant university leadership development program
Interests
Timeline
APRON CONTROLLER
FEDERAL AIRPORTS AUTHORITY OF NIGERIA
03.2021 - Current
Project Management in Practice - Project Management
University of Wisconsin (Alison Course)
07.2020 - 07.2020
Corporate Affairs Officer
Federal Airports Authority of Nigeria
09.2017 - 03.2021
Business Analyst
Olajay Projects limited
10.2016 - 08.2017
Customer Service Officer
SDS LOUNGE, MURTALA MUHAMMED INTERNATIONAL AIRPORT
05.2016 - 09.2016
Corporate Affairs Intern
Federal Airports Authority of Nigeria
01.2015 - 10.2015
Bachelor of Science - International Relations
Covenant Univeristy
09.2010 - 07.2014
Senior Secondary School Certificate (WASCE) -
Topmost International School
09.2009 - 05.2010
Primary Leaving School Certificate -
Eko International School
01.2001 - 09.2003
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