Creative writing
BUKOLA YEWANDE OLATUNJI
APRON CONTROLLER
LAGOS,NIGERIA
Summary
I am a dedicated professional with an history of meeting company goals, utilizing consistent and organized practices. I am also skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
I am hardworking and passionate with strong organizational skills. Finally, I am an organized and dependable individual who has been successful at managing multiple priorities with a positive attitude and wiling to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
APRON CONTROLLER
FEDERAL AIRPORTS AUTHORITY OF NIGERIA
LAGOS, NIGERIA
03.2021 - Current
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Successfully allocated parking bays to aircrafts without setbacks or mistakes.
- Participated in team-building activities to enhance working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Deployed marshaller and bridge operators for each arriving aircraft.
- Supervised activities on the airside to ensure safe flight operations.
- Daily inspections of the runway, taxiway and apron and daily logged findings discovered in the inspection.
- Successfully logged flight information relevant for other units in the organization.
- Wrote daily reports of activities on the airside.
- coordination with air traffic controllers for smooth flight operations.
- Wrote weekly reports of daily activities in apron control.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and maintained courteous and effective working relationships.
Corporate Affairs Officer
Federal Airports Authority of Nigeria
Lagos, Ikeja
09.2017 - 03.2021
- Prepared variety of different written communications, reports and documents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- supervision of journalists that came daily to the airport to interview passengers using the airport facilities
- Supervision of daily excursions in the airport by primary school students, secondary school students, tertiary school students, non-governmental and governmental organizations.
Business Analyst
Olajay Projects limited
lagos, Iyana Dopemu
10.2016 - 08.2017
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- identify business areas that can be improved to increase efficiency and strengthen business processes.
- used data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
- Evaluated trends to understand competitive environments and assess current strategies.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Executed analysis of risks and identified risk mitigation strategies.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Customer Service Officer
SDS LOUNGE, MURTALA MUHAMMED INTERNATIONAL AIRPORT
Lagos, IKEJA
05.2016 - 09.2016
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Corporate Affairs Intern
Federal Airports Authority of Nigeria
, Ikeja
01.2015 - 10.2015
- Communicated messages, thoughts and ideas.
- Accomplished tasks according to direction and instructions.
- Gathered and examined information from multiple sources.
- Formulated and generated analysis related to assigned research topics.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
- Facilitated submission of travel documents to embassies for customers
Education
Project Management in Practice - Project Management
University of Wisconsin (Alison Course)
Online Free Training 07.2020 - 07.2020
Bachelor of Science - International Relations
Covenant Univeristy
Ogun State, Nigeria 09.2010 - 07.2014
Senior Secondary School Certificate (WASCE) -
Topmost International School
Ipaja, Lagos 09.2009 - 05.2010
Primary Leaving School Certificate -
Eko International School
Akowonjo, Lagos 01.2001 - 09.2003
Skills
Organization and Time Management
Training and Development
Excellent Communication
Critical Thinking
Decision Making
Maintenance and Repair
Flexible and Adaptable
Cultural Awareness
Written Communication
Attention to Detail
Self-Motivated
Dependable and Responsible
Teamwork and Collaboration
Computer proficiency in Microsoft Office and Adobe Page Maker
Certification
Covenant university leadership development program
Interests
Timeline
APRON CONTROLLER
FEDERAL AIRPORTS AUTHORITY OF NIGERIA
03.2021 - Current
Project Management in Practice - Project Management
University of Wisconsin (Alison Course)
07.2020 - 07.2020
Corporate Affairs Officer
Federal Airports Authority of Nigeria
09.2017 - 03.2021
Business Analyst
Olajay Projects limited
10.2016 - 08.2017
Customer Service Officer
SDS LOUNGE, MURTALA MUHAMMED INTERNATIONAL AIRPORT
05.2016 - 09.2016
Corporate Affairs Intern
Federal Airports Authority of Nigeria
01.2015 - 10.2015
Bachelor of Science - International Relations
Covenant Univeristy
09.2010 - 07.2014
Senior Secondary School Certificate (WASCE) -
Topmost International School
09.2009 - 05.2010
Primary Leaving School Certificate -
Eko International School
01.2001 - 09.2003