Spreadsheets and Presentation tools QuickBooks
BUKOLA CHERRY OLUSOLA-ALABI
Business Development, Financial Advisory, Banking, Strategic Planning, Fundraising, Accounting.
Plot 14, CO6 Neighborhood, Behind CITEC Estate, Mbora District, Abuja,FCT
Summary
I am an experienced and enthusiastic professional whose talents shine in a competitive, innovative and creative environment. A dedicated team player with solid leadership skills experienced in leading constructive and cooperative working relationship within a team setting. I am focused on delivering exceptional customer experience and possess the ability to adapt quickly in new and changing business, social and cultural environments. I am very passionate about adding value, training, growing customer base, improving client retention and overall business profitability. I also have a knack for process improvement.
Overview
19
19
years of professional experience
27
27
years of post-secondary education
2
2
Languages
Work History
Fund Development Manager
SOS Children's Villages, Nigeria
Abuja, Federal Capital Territory
Nov.2020 - Dec.2021
- Increased funding and sponsorship opportunities by providing strategic direction and management in Corporate fundraising, In-Kind Donations, Individual Fundraising (sporadic and committed donations via direct mailing, online marketing, face- to-face, digital, telephonic) and Institutional Partnership Development.
- Collaborated with cross-functional teams across the organization to explore opportunities for income generation, building on each team’s existing contacts and networks.
- Cultivated better engagements with corporate, major donors and trusts and foundations for increased sponsorship via relationship mining while recruiting new donors at local and international level Also ensured existing donors are serviced after every contact with the organization
- Collaborated with cross functional team members to submit programme proposals within the programmatic direction of the organization and raised over 150% of Yr 1 budget through IPD
- Developed process improvement strategies (SOP) to promote continuous effectiveness and to standardize the procedures for managing and warehousing inventory of Donations In Kind (Non-Cash Gifts).
- Collaborated with NA and regional team members to get investment funding to expand the scope of fundraising in Nigeria
- Participated in continuous improvement of team members by providing guidance, training, generating suggestions, engaging in problem-solving activities to support desired productivity index.
Branch Manager (Client Service Manager)
Access Bank PLC (Former Diamond Bank PLC)
Nyanya Branch, Ahmadu Bello Way Branch, , Federal Capital Territory
Apr.2015 - Oct.2020
- Managed a team of 57 employees at branch level, accountable for their performance and professional growth and achieving high customer satisfaction rates, surpassing Commissions and Fees, Profit and Deposit mobilization budgets.
- Managed one of the biggest branches in Abuja and North West Directorate with over 77,000 customers. and achieving over 76% activity ratio.
- Used critical thinking to break down problems, evaluate solutions and make decisions with the purpose of maximizing growth, increasing market share, customer loyalty , channels penetration and profitability in the branch's Retail business.
- Participated in business planning sessions, budget reviews, product and policy formulation meetings and developed budgets, Financial Objectives and Business Plan for the branch and region.
- Provided training, coaching, development and motivation for team members in order to maintain high energy, customer centric poise and enthusiasm in fast-paced environment in banking.
- Deepened customer engagement through proper portfolio management via several communication channels to improve the bank’s goodwill and to establish new businesses.
- Appraised and approved retail risk assets applications including Contingent liability applications.
- Prepared and presented reports (during MPR, QBR, LRC) to senior management and to external stakeholders
- Addressed customer and employee satisfaction issues promptly thereby increasing the branch satisfaction index year on year.
- Designed and Implemented strategies that increased productivity, expanded the branch's customer base and achieved annual budget for maximum profitability.
- Assisted in the implementation of new digital products and/ or programs to help provide better service thereby promoting and marketing the brand and its products.
- Acted as Regional Manager responsible for daily operations and performance at the region to ensure high level of productivity and profitability at the regional level.
- Drove operational improvements which resulted in savings and improved profit margins.
Team Lead, Business Banking.
Diamond Bank PLC
Nyanya Branch, Abuja, Federal Capital Territory
Aug.2009 - Apr.2015
- Provided leadership and direction to grow team portfolio and increase revenue.
- Met with customers to assess needs and propose customized solutions.
- Developed and implemented the marketing and business plans while also supervising and coordinating the activities of the Business Banking unit
- Delivered exceptional customer experience and maintained productive relationships while also coaching team members in techniques necessary to deliver exceptional service.
- Structured and finalized secured and unsecured loans (APGs', Bid Bonds, Custom Bonds, Performance Bonds, International Finance Facility, MSME Term Loans and Overdraft Facilities, Mortgage Loans, Work Order Contract Finance Facilities, Leases, Medi loans etc.
- Treated International Trade transactions.
- Managed major Business Banking and Privilege Banking accounts.
- Prepared and made presentations at the Weekly, Monthly and Quarterly performance review meetings with Management at Regional and Bank wide levels.
- Back up to the Business Manager.
Customer Service Manager/ Head of Operations
Diamond Bank PLC,
Dei -Dei Branch , Wuse II Branch, Nyanya Branch, CBD Branch , MBW branch, Federal Capital Territory
Mar.2007 - Jul.2009
- Supervised and coordinated all activities of the operations units in the branch.
- Introduced higher standards for customer service and increased efficiency by streamlining operational lapses and also making suggestions for process improvement.
- Conferred with sales teams and team leads to communicate targets, boost revenue and improve promotional strategies.
- Followed through with client requests to resolve problems in order to exceed customer satisfaction goals. Consistently improved SQI rating year on year.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty with a view of proffering solutions to their needs with absolute commitment to quality.
- Ensured branch has adequate supply of both material and human resources.
- Ensured Bank's policies and procedures are strictly adhered to.
- Responsible for proper staff training, Preparation of monthly reports, Vault administration, Unit cash specification,Reconciliation of GL/SL accounts, etc.
- Preparing Monthly and Bi-annual appraisals of all operations staff in the branch.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Cash &Teller Serv Supervisor/ Head Cash-in-Transit
Diamond Bank PLC, Wuse II Branch
Abuja, Federal Capital Territory
Feb.2006 - Mar.2007
- Cash/vault management
- Reconciliation of suspense accounts. and GLs'.
- Call-over of daily transactions, cash deposits/withdrawals, spot checks, security sweeps etc.
- Establishing a standard operational system in line with the Banks operational manual and ensuring compliance with set policies.
- Overseeing the Cash & Teller Unit and Cash in Transit Unit.
- Ensuring and monitoring excellent service delivery by all operations staff
- Rendition of required daily, weekly and monthly proofs and returns.
- Back up to the Operations Manager.
Pioneer Merchant Teller
Diamond Bank PLC, Wuse II Branch
Abuja, Federal Capital Territory
Jun.2005 - Jan.2006
- Supervised activities in the Bulk Counting Room.
- Analyzed and reconciled Daily Cash GL's while monitoring Cash Deposit against Insured Vault Limit.
- Processed daily Cash Swap with other banks and cash deposits to CBN.
- Reconciled cash at start and end of each day, accounting for errors and resolving discrepancies.
- Participated in team-building activities to enhance working relationships.
- Delivered funds to locations service customer locations promptly and within specified timeframes.
Funds Transfer Service Officer
Diamond Bank PLC
Sep.2004 - Jun.2005
- Issued managers cheques and other financial instruments on customers request within the requisite SLAs'.
- Processed Incoming/ Outgoing transfers,Salary Payment for different Government and Corporate clients, Accounts / GL proofing, etc.
- Reconciled Valu-Card ,ATM , Bureau de Change Transactions daily.
- Delivered GL proofs to Compliance Unit within specified timeframes.
- Served customers and followed outlined steps of service on sale of external forms like UTME, WAEC, Public Offers etc.
Customer Service Representative
Diamond Bank PLC, UAC Branch, Wuse II Branch
Abuja, Federal Capital Territory
Jan.2003 - Apr.2004
- Provided primary customer support to internal and external customers and maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained all customer account modification in the system including account opening, preparation and issuance of cheque books, etc.
- Ensured safe custody of customer's instruments, mandate files, signature cards, etc.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Teller Service Representative
Diamond Bank PLC, UAC Building Branch
Abuja, Federal Capital Territory
May.2002 - Mar.2003
- Processed customer transactions (Telegraphic transfer, TD Liquidation and Payment, Receipt and posting of other banks cheques, Paying and receiving cash) promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Audit Assistant
Office of the Accounant Gegeneral of the Federation -NYSC Internship
Abuja, Federal Capital Territory
Jul.2000 - Jun.2001
- Engaged in several audit assignments for Ministries, Departments and Government Agencies.
- Reconciled Cash Books and various Journals.
- Analyzed trends over annual financial data to of several MDA's to investigate fluctuations.
- Inspected general ledger for accuracy and identified various risks and errors in the accounts to propose corrective action.
- Completed audit papers by thoroughly documenting audit tests and findings.
Education
Chartered Banker MBA - Banking / Business Administration
Bangor Business School, Bangor University
North Wales, United Kingdom 2019.10 - 2021.12
Fellow - (Accounting)
Institute of Chartered Accountants of Nigeria
(ICAN), Nigeria 2016.04 - Current
MBA - Financial Management
Ladoke Akinola University (LAUTECH)
Ogbomosho, Oyo State, Nigeria 2017.03 - 2019.02
Fellow - Finance And Control.
Chartered Institute of Finance And Control(CIFCN)
Nigeria 2017.12 - Current
Associate (ACIB) - Banking And Financial Support Services
Chartered Institute of Bankers of Nigeria (CIBN)
Nigeria 2021.08 - Current
Associate (ACIT) -
The Chartered Institute of Taxation in Nigeria
Nigeria 2019.11 - Current
Associate (ANIM) - Management
Nigeria Institute of Management (NIM)
Nigeria 2019.08 - Current
Associate (ACE) -
Institute of Chartered Economist of Nigeria (ICEN)
Nigeria 2008.12 - Current
Bachelor of Science - Accounting, 2nd Class Upper Division
University of Ado-Ekiti (now Ekiti State University)
Ekiti State, Nigeria 1995.05 - 2000.06
SSCE Certificate -
Federal Government College, Port- Hacourt
Rivers State 1989.09 - 1994.06
Skills
Excellent Communication and People Management Skills
Customer Centric, Assertive
Excellent problem-solving skills
Outstanding marketing and selling skills
Fundraising expertise
Sales strategy development
Financial Advising
Relationship building and management
Business Development
Financial services
Banking
Accomplishments
- Launched aggressive growth plans that consistently increased account sales between 45% to 60 % MOM despite challenging market dynamics and competition in the Retail and MSME sector.
- Branch deposits and Regions deposit grew by N5bn and N11bn over 17-month period respectively.
- Managed a successful team who consistently exceeded Sales, Liability and Profitability budget.
- Recovered many lost relationships with special mention of a N115m bad loan.
- Branch produced winner of the"Best Retail Sales Executive" of the Month" for upward of 7 months consecutively.
Software
G Suite and Microsoft Office 365
QuickBooks and other ERP (CRM, Payments)
Interests
I volunteer in my local assembly to teach women and children
I love to Cook, Travel and tell stories
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Affiliations
- Jaycees- Senator of the Junior Chamber International.
Timeline
Associate (ACIB) - Banking And Financial Support Services
Chartered Institute of Bankers of Nigeria (CIBN)
2021.08 - Current
Fund Development Manager
SOS Children's Villages, Nigeria
Nov.2020 - Dec.2021
Associate (ACIT) -
The Chartered Institute of Taxation in Nigeria
2019.11 - Current
Chartered Banker MBA - Banking / Business Administration
Bangor Business School, Bangor University
2019.10 - 2021.12
Associate (ANIM) - Management
Nigeria Institute of Management (NIM)
2019.08 - Current
Fellow - Finance And Control.
Chartered Institute of Finance And Control(CIFCN)
2017.12 - Current
MBA - Financial Management
Ladoke Akinola University (LAUTECH)
2017.03 - 2019.02
Fellow - (Accounting)
Institute of Chartered Accountants of Nigeria
2016.04 - Current
Branch Manager (Client Service Manager)
Access Bank PLC (Former Diamond Bank PLC)
Apr.2015 - Oct.2020
Team Lead, Business Banking.
Diamond Bank PLC
Aug.2009 - Apr.2015
Associate (ACE) -
Institute of Chartered Economist of Nigeria (ICEN)
2008.12 - Current
Customer Service Manager/ Head of Operations
Diamond Bank PLC,
Mar.2007 - Jul.2009
Cash &Teller Serv Supervisor/ Head Cash-in-Transit
Diamond Bank PLC, Wuse II Branch
Feb.2006 - Mar.2007
Pioneer Merchant Teller
Diamond Bank PLC, Wuse II Branch
Jun.2005 - Jan.2006
Funds Transfer Service Officer
Diamond Bank PLC
Sep.2004 - Jun.2005
Teller Service Representative
Diamond Bank PLC, UAC Building Branch
May.2002 - Mar.2003
Audit Assistant
Office of the Accounant Gegeneral of the Federation -NYSC Internship
Jul.2000 - Jun.2001
Bachelor of Science - Accounting, 2nd Class Upper Division
University of Ado-Ekiti (now Ekiti State University)
1995.05 - 2000.06
SSCE Certificate -
Federal Government College, Port- Hacourt
1989.09 - 1994.06
Customer Service Representative
Diamond Bank PLC, UAC Branch, Wuse II Branch
Jan.2003 - Apr.2004