Bukola Omogunloye

• Delivering product of consistent quality to customers by working directly with delivery team
• Maintain financial administrative control. accurately tracking funds and keeping current record
• supervising administrative activities related to supplying product or providing services.
• Monitoring of order placed, and making sure its promptly delivered.
• Fleet management.

• Giving instruction and disseminating information to the staff
• Handling customer enquiries, complaints, and questions via sms, phone calls or email
• Customer relationship management.(Handling complaint from different brands e.g Nokia, Samsung, Xiaomi, and Huawei)
• Daily verification of sales on the system
• Resolve customers complain by refunding money or adjusting bills
• Solicit for free repairs or swap new device to solve customers’ complain
• Handling payment from POS
• Doing internal audit of devices to make sure all are intact
• Collation of revenue for all branches
• Exceeded goals through effective task prioritization and great work ethic.
• Participated in team-building activities to enhance working relationships.
• Actively listened to customers, handled concerns quickly and escalated major issues to direct Manager

· Data Entry on the system.

· Proper racking of completed devices in appropriate location

· Handling of courier services.

· Doing internal audit of devices to make sure they are intact.

• Assist customer in making selection based on customers need and specifications
• Negotiate price or terms of sales to customers
• Explain the warranty terms and condition to customers
• Demonstrate and explain the features of devices to customer
• Provide customer with ongoing technical support.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.