LINDSAY ALLEN
Summary
Experienced Insurance Adjuster with extensive expertise in handling a wide range of insurance claims and ensuring accurate settlements. Skilled in using Xactimate Estimating Software and Guidewire for policy interpretation, with a strong track record of resolving complex cases efficiently while maintaining exceptional customer satisfaction. Demonstrated ability to apply complex problem-solving, attention to detail, and effective communication in high-pressure environments. Known for adaptability, multitasking, and time management in fast-paced settings. Collaborative team player with a focus on thorough investigations, negotiation, and delivering reliable results. Proficient in Microsoft Office and record preparation, with a proven ability to adapt to evolving needs and ensure timely resolution of claims.
Overview
7
7
years of professional experience
1
1
Certification
Work History
4 Insurance Claims Large Loss Field Adjuster
Amarillo, TX
Quality Assurance Claims Adjusters
10.2024 - 12.2024
- Successfully managed catastrophe situations with efficiency and compassion, ensuring urgent claims were addressed promptly and effectively.
- Conducted comprehensive reviews of insurance policies to confirm coverage levels, resulting in accurate claims approvals or denials.
- Led rapid response efforts during catastrophic loss events, providing critical support to policyholders and restoring confidence during challenging times.
- Delivered precise damage evaluations at customer locations, offering reliable cost estimates for remediation and recovery.
- Demonstrated expertise in coordinating emergency claims processes, reducing turnaround times and enhancing customer satisfaction.
Insurance Claims Large Loss/Represented Adjuster
Fishers, IN
Alacrity Solutions
04.2023 - 10.2024
- Investigated and assessed property damage with accuracy, reviewing estimates from contractors, public adjusters, and attorneys to ensure fair resolutions.
- Ensured compliance with state regulations through meticulous documentation and adherence to company policies, safeguarding operational integrity.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month, delivering timely results and exceptional customer service.
- Mentored junior adjusters on industry regulations and best practices, fostering professional growth and strengthening team performance.
- Identified potential fraud indicators early in the investigation process, protecting company assets and minimizing financial risk.
Insurance Claims Team Manager
Mobile, AL
EP Claims Services
06.2021 - 04.2023
- Successfully negotiated disputed bills and invoices, achieving resolutions for amounts up to $100,000 and safeguarding company resources.
- Provided vital administrative support to claims management staff, streamlining operations and enabling focus on strategic decision-making.
- Conducted comprehensive file reviews to identify inefficiencies, resulting in improved claims management processes and increased operational efficiency.
- Led training sessions for new hires, fostering a collaborative team environment and ensuring adherence to best practices in claims management.
- Established team priorities, maintained schedules, and monitored performance, driving consistent results and excellent client service outcomes.
Department of Insurance Coordinator Liaison
Mobile, AL
Pilot Catastrophe Services
08.2020 - 06.2021
- Successfully managed approximately 45 Department of Insurance complaints across various states, ensuring prompt and satisfactory resolutions.
- Mediated complex insurance claims between teams and carriers, achieving favorable outcomes and strengthening stakeholder relationships.
- Maintained comprehensive knowledge of insurance regulations, ensuring company compliance and mitigating potential risks.
- Demonstrated exceptional critical thinking and problem-solving skills, consistently meeting tight deadlines in a demanding environment.
- Delivered detailed reports on project progress, challenges, and solutions, providing valuable insights to drive informed decision-making.
Insurance Claims Adjuster Supervisor
Mobile, AL
Pilot Catastrophe Services
05.2019 - 08.2020
- Ensured accuracy and compliance by meticulously checking payroll, vendor payments, and other accounting disbursements.
- Optimized resource allocation by effectively monitoring workload distribution among team members, driving increased department efficiency.
- Coordinated resources during high-volume periods, maintaining seamless operations and upholding high service standards.
- Oversaw the negotiation process between policyholders and insurance carriers, securing equitable settlements on behalf of clients.
- Managed up to ten complaint calls and twenty payment requests daily, successfully resolving claims and improving customer satisfaction.
Insurance Claims Desk Adjuster
Mobile, AL
Pilot Catastrophe Services
09.2017 - 05.2019
- Established a reputation for sound decision-making and exceptional customer service, earning positive feedback from clients and colleagues.
- Consistently improved department performance metrics by meeting or exceeding goals related to cycle time, productivity, and customer satisfaction.
- Analyzed over fifty claims per week with strong judgment and decision-making skills, ensuring accurate and efficient resolutions.
- Enhanced customer satisfaction through prompt communication, consistent follow-up on claim status updates, and assistance with alternative living arrangements.
- Used Xactimate to compile estimates, prepare floor plans, and identify line-item costs for property damage, effectively reducing repair and replacement costs for the company.
Education
Associate of Science - Instrumentation And Controls
Mississippi Gulf Coast Community College
Gautier, MS05-2017
Old Dominion Christian School
High School Diploma
Perkinston, MS, MS05-2002
Skills
- Xactimate Estimating Software
- Construction Knowledge
- Guidewire Policy Interpretation
- Customer Service Excellence
- Attention to Detail
- Time Management
- Microsoft Office Proficiency
- Complex Problem-Solving
- Adaptability and Flexibility
- Multitasking
- Organizational Skills
- Record Preparation
- Claims Assessment
- Client Relationship Management
- Decision-Making
- Report Writing
- Communication Skills
- Efficiency under Pressure
Certification
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of twenty in the maintenance of North Carolina Joint Underwriters Association project.
- Supervised team of ten staff members.
- Documented and resolved complaints which led to enforcing State and Federal Regulation.
Timeline
4 Insurance Claims Large Loss Field Adjuster
Amarillo, TX
10.2024 - 12.2024
Insurance Claims Large Loss/Represented Adjuster
Fishers, IN
04.2023 - 10.2024
Insurance Claims Team Manager
Mobile, AL
06.2021 - 04.2023
Department of Insurance Coordinator Liaison
Mobile, AL
08.2020 - 06.2021
Insurance Claims Adjuster Supervisor
Mobile, AL
05.2019 - 08.2020
Insurance Claims Desk Adjuster
Mobile, AL
09.2017 - 05.2019
Associate of Science - Instrumentation And Controls
Mississippi Gulf Coast Community College
Old Dominion Christian School
High School Diploma
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