Bright Ayozie
SALES | RELATIONSHIP MANAGEMENT | MARKETING | CUSTOMER SERVICE
Lagos,LA
Summary
Dynamic Key account Manager offering expertise in customer service, relationships and retention, building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
Key Account Manager
9Mobile Nigeria
06.2017 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Effectively manage, retain, and grow a portfolio of over 80 accounts, which includes key accounts, large corporate, and enterprise strategic partners.
- Leveraged strategic planning to penetrate key accounts and strategic partners.
- Maintained responsibility of sales, contracts, negotiations and reporting for account worth over N300M
- Provided expert identification of key territory business needs and ensure coverage of the complete territory through proper planning and execution both direct and through channels when needed.
- Proficient in top-of-the-line CRM tools like TABS, SALESFORCE, AND BES which helps in managing and logging of sales opportunities and leads
- Creating and maintaining long-term professional relationships with sales teams, line managers, Regional Heads, and partners of Channel sales.
- Work closely with partners for adequate training, demos, and can succinctly provide value propositions for all available products and service.
- Manage customer relationships, communication, expectation, negotiations, quotations, and contracts excellently.
- Constantly grow 9mbole share of wallet within the customers total business
- Help recognize the varying market dynamics (Competition, buying behavior of customer, win-loss, new product or service ideas, etc.) to ultimately enhance overall win and margin rates.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
Retail Sales Advisor/Team Lead
Etisalat Nigeria
Port Harcourt, Rivers State
04.2015 - 06.2017
- Helped customers complete purchases, locate items and join reward programs.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Led the team to drive sales strategies that significantly increased revenue by 60% in 2017
- Provided support to team members which Improved buying experience by 80% and team sales performance by 60%.
- Established work schedules & staffing requirements that boosted productivity
- Devised workflow procedure that improved the personnel efficiency by 48%.
- Organized product education, demonstration, promotion and employed cold-calling, cross-selling, upselling, and persuasive methods to drive sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Customer Care Executive
Etisalat Nigeria
Kano, Kano
04.2013 - 04.2015
- Coordinated timely responses to customer communication and researched complex issues.
- Implemented resolution strategies that reduced complaints by 65%.
- Proactively anticipated and met customers’ needs while ensuring customer satisfaction.
- Increased customer retention by 33% while improving sales by 25% in 2014.
- Improved positive feedback by 56% through excellent customer service.
- Scored 100% on a call evaluation in June 2014; provided accurate information to customers on the company’s products, services, and processes.
- Followed up with third level support to ensure resolution of technical issues while attending to customer complaints, challenges, questions, and enquiries.
Protocol and Logistics Support Officer
Hyacinth Corporate Services
Lagos, Lagos
10.2012 - 04.2013
- Monitored company inventory to keep stock levels and databases updated.
- Provide quality customer service by receiving customers calls on enquiries and advising customers appropriately
- Provide operational and logistics support to the protocol and logistics officers on the field.
- Provide end to end support for our clearing and forwarding team for tracking and delivering customer cargo
- Provide support in documentation related to shipments, including insurance forms and dispatch forms.
- Ensure proper itinerary planning for VIPs and corporate client travel movement
- Provide support for VIP airport transfers, pick up and car hire services
- Actively listened to customers, handled concerns quickly and escalated major issues to the operations manager
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Trade Finance Officer
Nigerian Export Import Bank
Abuja, FCT
11.2011 - 10.2012
- Conducted portfolio reviews and met with clients to discuss performance.
- Documented customer interactions and relationships using CRM systems.
- Conducted a comprehensive review and in-depth due diligence of loans.
- Raised credit and debit voucher; processed customer loan inquiries while preparing desk and credit appraisals for short-term and long-term loans.
- Handled documentary collection for export and import; reconciled trade transactions to achieve the bank’s in-house goals and objectives.
- Processed fund transfers for customers; evaluated customers’ cash-flow projection and developed methods to determine the repayment viability.
Education
MBA - Marketing
Ahmadu Bello University
11.2020 - Current
Bachelor of Science - Aquaculture & Fisheries Management
University of Agriculture
Abeokuta 09.2005 - 08.2011
Skills
Key account management
undefinedAdditional Information
TECHNICAL SKILLS
- · Microsoft Office Suite
- · Data/Business Analysis
- · Computer Application
- Salesforce, BES, TABS
PROFICIENCY
- · Problem-Solving
- · Cost-Effectiveness
- · Attention to Detail
- · Vision & Innovation
- · Change Management
- · Commercial Acumen
- · Entrepreneurial Spirit
- · Motivation & Mentoring
- · Productivity & Proactivity
- · Leadership & Communication
- · Strategic Planning & Thinking
- · Decision Making & Flexibility
- · Interpersonal, Organizational
- · Proactivity & Collaboration
- · Accountability, Multi-tasking
Certification
Building Business Relationships
Timeline
Building Business Relationships
10-2021
MBA - Marketing
Ahmadu Bello University
11.2020 - Current
Key Account Management
08-2019
Key Account Manager
9Mobile Nigeria
06.2017 - Current
Retail Sales Advisor/Team Lead
Etisalat Nigeria
04.2015 - 06.2017
Customer Care Executive
Etisalat Nigeria
04.2013 - 04.2015
Protocol and Logistics Support Officer
Hyacinth Corporate Services
10.2012 - 04.2013
Risk Management
09-2012
Project Management
07-2012
Trade Finance Officer
Nigerian Export Import Bank
11.2011 - 10.2012
Diploma in Computing
07-2009
Bachelor of Science - Aquaculture & Fisheries Management
University of Agriculture
09.2005 - 08.2011
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