Bridget Uwagboe

1. Successful Examination Administration: I have consistently ensured the smooth and error-free administration of various examinations, such as IELTS (International English Language Testing System), Cambridge exams (such as CAIE, A-LEVEL) and other Professional exams (such as ACCA, CFA,NEBOSH, PLAB and college examination conducted by the British Council.

2. Compliance with Examination Standards: I have maintained a high level of compliance with the examination standards and guidelines set by the British Council and relevant examination boards. This includes adhering to security protocols, ensuring proper invigilation, and safeguarding the integrity of the examination process.

3. Efficient Resource Management: I have effectively managed examination resources, such as exam materials, stationery, and technical equipment. This includes ensuring an adequate supply of materials, appropriate allocation of resources to examination centers, and proper maintenance of equipment.

4. Staff Training and Supervision: You have successfully trained and supervised a team of exam invigilators, ensuring they are well-equipped with the knowledge of examination procedures, security measures, and customer service standards. You have provided guidance, support, and ongoing feedback to ensure their professional development.

5. Handling Examination Irregularities: I have demonstrated skill in identifying and addressing examination irregularities promptly and appropriately. This includes dealing with cases of suspected cheating, handling technical issues, and resolving conflicts or disruptions during the examination.

6. Customer Service and Stakeholder Management: I have provided excellent customer service to examination candidates, responding to their queries, offering support, and ensuring a positive examination experience. I have also effectively communicated with stakeholders such as schools, universities, and educational institutions, addressing their needs and maintaining positive relationships.

7. Accommodating Special Needs and Access Arrangements: I have experience in providing appropriate accommodations and access arrangements for candidates with special needs or disabilities, Ensuring accessibility during exams, and maintaining confidentiality.

8. Continuous Improvement and Quality Assurance: I have actively contributed to the enhancement of examination processes and procedures, including providing feedback on examination-related policies and procedures, participating in training programs to update my knowledge, and suggesting improvements for a better candidate experience.

9. Record-Keeping and Reporting: I have maintained accurate records of examination sessions, attendance, incidents, and any irregularities. I have prepared reports summarizing examination outcomes and statistics for internal use and external bodies as required.

10. Delivering of Computer-Based Examination and troubleshot issues with computer-based examinations.

1.Sales and Marketing: I participate in sales and marketing activities to attract new clients and retain existing ones. I develop marketing strategies, participate in promotional events, and build relationships with potential customers, including event planners, corporate clients, and individuals.

2. Customer Service: Ensure that clients' needs and expectations are met or exceeded by providing personalized service, addressing concerns or complaints, and maintaining open lines of communication throughout the event planning and execution process.

3. Logistics and Coordination: Handling logistical aspects, such as transportation, equipment rentals, and venue coordination. I ensure that all necessary resources are available, timelines are adhered to, and that events are executed smoothly.

4. Menu Development and Culinary Expertise: I stay updated with current culinary trends and ensure that the food and presentation are of high quality and meet or exceed client expectations.

5. Health and Safety Compliance: I maintain cleanliness and hygiene standards in food preparation and service areas, train staff on proper food handling practices, and implement appropriate protocols to minimize the risk of foodborne illnesses.

6. Team Management: As a manager, i oversee a team of catering staff and provide leadership, guidance, and support. This involves scheduling, training, and performance evaluations to ensure a cohesive and efficient team. I multitask,pay attention to detail, effective communication, and strong organizational skills to deliver successful catering events and maintain client satisfaction.

1.Calendar and Schedule Management: I am responsible for managing the calendar of the Country Director, scheduling meetings, appointments, and travel arrangements, ensuring that all commitments are effectively organized and optimized.

2.Travel Coordination: I am responsible for making travel arrangements, including booking flights, hotels, ground transportation, and managing visa requirements for international travel.

3. Communication and Correspondence: As a personal assistant, i handle incoming and outgoing communications on behalf of the director. Managing emails, drafting and proofreading documents, preparing presentations, and handling phone calls.

4. Meeting Support: I assist in organizing and coordinating meetings, including scheduling, preparing agendas, taking minutes, and ensuring that necessary resources and materials are available. It involve coordinating with internal and external stakeholders for meeting logistics.

5. Information Management: Handling information and documents with discretion, maintaining confidentiality and security protocols. Additionally, i am responsible for organizing and maintaining digital and physical files for easy retrieval.

6. Relationship Management: I act as a point of contact for internal and external stakeholders, including clients, partners, and other staff members. Building and maintaining professional relationships and providing excellent customer service .

7. Miscellaneous Administrative Tasks:I frequently handle various administrative tasks, such as expense reporting, budget tracking, ordering office supplies, and processing invoices.

8. Problem Solving and Decision Making: As a personal assistant, i make informed decisions, and solve problems independently. I anticipate needs, prioritize tasks, and handle unexpected situations efficiently.

9. Team Collaboration: Visa International is a collaborative environment, and as a personal assistant i work closely with others, an effective teamwork's, communication, and coordination are crucial.

1. To assist member on how to use point of sale terminal. To answer incoming calls, assisting with caller enquire where possible

2.To provide cover for absence of any other member in different department. Being able to use PABX

3. Escalated objections and disputes professionally to maintain customer satisfaction. • Recorded and processed customer data accurately.

4. Upheld data accuracy on internal database. Advised management of customer service trends, creating proactive strategies to maintain best practices.

5. Supported continuous improvement initiatives, collecting customer feedback to inform future business processes. Answered and re-directed calls for swift resolution.

6. Adhered strictly to policies and procedures for continued company compliance. Maintained working knowledge of available products and services.

7. Provided professional and helpful support to new and existing clients. Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation. Implemented customer follows up to uphold service standards.

8. Answered more than 50 telephone calls per day with professionalism. Offered current, accurate advice on optional solutions for concerns.

9. Advised customers on availability, pricing and location of products.

10. Set appointments with field teams to carry out service changes or deliver new products. Prepared necessary forms to complete transactions. Obtained feedback from customers to improve service experience.

1.Sales of Educational Products. Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

2. Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints. Answered customer telephone calls promptly and improved on-hold wait times.

3. Adhered strictly to policies and procedures for continued company compliance.

4. Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns. Advised customers on applicable policies and managed expectations to minimize further complaints.

5. Assisted customers with varying questions using product knowledge and service expertise. Delivered exceptional level of service to each customer by listening to concerns and answering questions.

6. Documented customer interactions and prepared paperwork for follow-up actions. Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

7. Assisted customers with product complaints, logging issues for investigation and providing replacement items.

8. Managed high-volume customer queries simultaneously through effective multitasking.