Bridget Spencer
Transcriptionist
Lagos,Nigeria
Summary
Detail-oriented Transcriptionist offering 8-years background translating voice recordings in various accents, conversations or presentations to written form . Proficient in . Accurate and efficient professional well-versed in reviewing and editing drafts and translating medical abbreviation and jargon. In-depth knowledge of speech recognition technology coupled with familiarity of medical terminologies and diagnostic procedures.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
General Transcriptionist
Appen
Lagos, LA
02.2015 - Current
- Accurately and efficiently transcribed documents with over 98% accuracy for financial conferences, interviews, education dictation, legal.
- Transcribe hearings, conferences, conventions, special meetings, and sermons with 100% precision
- Careful and attentive listening skills to ensure that all documentation is exact and free of errors with 100% accuracy
- Create new methods for integrating company voice into transcripts and composing final layout of documents
- Proficient in proofreading transcripts for grammatical errors.
- Used headsets and transcribing software to take dictation of medical documents
- Transcribed dictated files and video recordings
Customer Service Specialist
Union Bank Plc
Langtang, Plateau
12.2012 - 03.2015
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Answered average of 70 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Education
MBA - Business Administration
Internal Business School
Berlin 01.2019 - 01.2020
Bachelor of Science - Zoology
University of Jos
Plateau 10.2001 - 10.2005
Skills
Proofreading and editing
undefinedTimeline
MBA - Business Administration
Internal Business School
01.2019 - 01.2020
General Transcriptionist
Appen
02.2015 - Current
Customer Service Specialist
Union Bank Plc
12.2012 - 03.2015
Bachelor of Science - Zoology
University of Jos
10.2001 - 10.2005
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