BOMA F. OGBANGA-WISE
Lagos,Nigeria
Summary
A dedicated professional with expertise in customer support and client relationship management, excelling in multi-channel communication across platforms such as WhatsApp, Instagram, TikTok, email, and phone. Demonstrates exceptional skills in complaint resolution, conflict management, and customer retention. Proficient in remote communication and virtual collaboration, with a strong background in sales support and lead conversion. Experienced in travel and visa advisory, group tour coordination, and understanding of travel regulations. Adept at data entry, record keeping, team leadership, staff training, problem solving, and attention to detail. Skilled in Microsoft Office Suite and Google Workspace applications. Committed to enhancing business acumen through proactive initiative taking and fluency with booking platforms.
Overview
7
7
years of professional experience
4037
4037
years of post-secondary education
1
1
Certification
Work history
Senior Travel Consultant & Chief Executive Officer (CEO)
Blue HQ Travels
Lagos
09.2022 - 03.2026
- Managed high-volume client communications across WhatsApp, Instagram, TikTok, email, and phone calls
- Resolved customer complaints and travel-related issues with professionalism and efficiency
- Coordinated visa applications, travel bookings, and logistics end-to-end
- Built and maintained strong client relationships, improving retention and satisfaction
- Developed business strategies to improve operations and service delivery
- Trained and supervised staff on customer service and operational processes
Head of Hospitality
Travoofy
Lagos
03.2022 - 08.2022
- Managed client experience and hospitality services (hotels, spas, restaurants)
- Built partnerships with vendors to enhance service offerings
- Supervised team members and ensured quality service delivery
- Coordinated client requests and ensured seamless service execution
Business Development Officer & Travel Consultant
Fazo Travels and Hospitality
Lagos
03.2021 - 01.2022
- Generated leads and converted prospects into paying clients
- Responded to customer inquiries and provided tailored travel solutions
- Handled customer complaints and resolved issues promptly
- Built and maintained strong client relationships
Sales Head
Vicky's Place, Ojomu Royal Plaza
Lagos
09.2020 - 03.2021
- Led sales initiatives and increased customer acquisition
- Managed customer inquiries and maintained accurate records
- Prepared weekly and monthly sales reports
- Liaised with suppliers to ensure timely delivery of goods
Research Assistant Intern
Nigerian Institute of International Affairs
06.2019 - 11.2019
- Conducted research and data analysis for projects
- Prepared reports and presentations
- Participated in seminars and policy discussions
Education
Bachelor of Science - International Relations
Caleb University
Lagos08-2020
High School Diploma -
Stride Tower College
Lagos07-2016
Skills
- Customer Support & Client Relationship Management
- Multi-Channel Communication (WhatsApp, Instagram, TikTok, Email, Phone)
- Complaint Resolution & Conflict Management
- Remote Communication & Virtual Collaboration
- Microsoft Office Suite (Word, Excel)
- Google Workspace (Docs, Sheets, Drive)
- Social Media Platforms (Instagram, TikTok, WhatsApp Business)
- Fluency with booking platforms
Certification
- Certified Customer Relationship Manager (CRM) – 2020
- Certified SPSS Statistical Analyst – 2020
Languages
English
Fluent
References
References available upon request.
Timeline
Senior Travel Consultant & Chief Executive Officer (CEO)
Blue HQ Travels
09.2022 - 03.2026
Head of Hospitality
Travoofy
03.2022 - 08.2022
Business Development Officer & Travel Consultant
Fazo Travels and Hospitality
03.2021 - 01.2022
Sales Head
Vicky's Place, Ojomu Royal Plaza
09.2020 - 03.2021
Research Assistant Intern
Nigerian Institute of International Affairs
06.2019 - 11.2019
Bachelor of Science - International Relations
Caleb University
High School Diploma -
Stride Tower College