BOLUWATIFE TOMIYE
Summary
With a Bachelor's degree in Business Administration from Covenant University, I have developed a solid foundation in business principles, particularly in management and marketing. My coursework has equipped me with essential knowledge while my role, being the course chaplain of the student body association and a strong desire to contribute to innovative projects, honed my leadership and teamwork skills. During my time as a volunteer, I utilized my interpersonal skills to enhance customer interactions, focusing on satisfaction and needs assessment. My adaptive nature and commitment to continuous improvement motivate me to contribute positively to collaborative environments in daily life.
Overview
1
1
Certification
Work History
Volunteer
Dominion Bookstore
12.2023 - 12.2023
- Used strong interpersonal communication skills to convey information to others.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor Of Business Administration - Business Administration And Management
Covenant University
Ogun State, Nigeria11.2024
Skills
- Positive Attitude
- Teamwork and Collaboration
- Public Speaking
- Operations Support
- Attention to Detail
Certification
CIM, Marketing Principles.
Coursera, Statistics for International Business.
Timeline
Volunteer
Dominion Bookstore
12.2023 - 12.2023
Bachelor Of Business Administration - Business Administration And Management
Covenant University
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