Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Adejoke Adesanmi

Newark

Summary

Dedicated and personable Customer Service Representative with 5 years of proven experience in fast-paced environments. I excel at efficiently resolving customer issues, consistently exceeding satisfaction goals, and maintaining a high standard of professionalism. My strong skills in multitasking, communication, problem-solving, and conflict resolution make me adept at contributing to positive customer relations and service delivery within a growth-oriented company.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

NJ DOL
  • Address customer inquiries, provide information, resolve issues via phone, email, or chat.
  • Document customer interactions, transactions, and feedback to ensure accurate records and follow-up actions.
  • Followed policy and procedure guidelines and managed sensitive issues while maintaining professionalism.

Call Center Patient Scheduler

Rutgers Health
03.2025 - 07.2025
  • Delivered exceptional customer service by actively listening to patients, answering questions, and resolving scheduling concerns with empathy and professionalism.
  • Maintained a calm and courteous demeanor while managing high call volumes, ensuring each patient felt heard, valued, and supported.
  • Build patient trust and loyalty by providing accurate information, timely follow-ups, and clear communication regarding appointments, provider availability, and procedures.

Electronic Health Record Consultant

Epic
04.2022 - 03.2025
  • Offer real-time, hands-on assistance to healthcare staff in using the Epic EMR system during patient care activities.
  • Deliver training sessions to ensure clinicians and staff understand how to effectively navigate and utilize Epic EMR for their daily tasks.
  • Identify and address system issues or user challenges in real-time, ensuring minimal disruption to workflows.
  • Advise on best practices and help refine workflows to improve the efficiency and effectiveness of Epic EMR across departments.

Referral Management Specialist (Call Center)

UH Hospitals
07.2023 - 01.2024
  • Manage and streamline the process of referring patients to specialists or external healthcare providers.
  • Ensure that referrals are covered by insurance and obtain necessary pre-approvals for services while keeping detailed records of referrals, ensuring follow-ups are timely and proper documentation is maintained for billing and compliance purposes.
  • Act as a liaison between primary care providers, specialists, patients, and insurance companies to ensure smooth referral processes.
  • Coordinate and schedule patient appointments, tests, and procedures while ensuring optimal use of healthcare providers' time and resources.

Assistant Manager

IHOP
01.2019 - 05.2021
  • Oversee the day-to-day operations of the restaurant to ensure everything runs smoothly, including opening and closing the restaurant.
  • Assist in recruiting, training, and managing restaurant staff (servers, cooks, hosts, etc.), schedule shifts, manage labor and provide ongoing support and guidance to staff.
  • Ensure exceptional customer service and handle guest complaints or concerns in a professional and timely manner.

Education

Human Physiology

University Of Ilorin
10.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

References

Available upon request.

Timeline

Call Center Patient Scheduler

Rutgers Health
03.2025 - 07.2025

Referral Management Specialist (Call Center)

UH Hospitals
07.2023 - 01.2024

Electronic Health Record Consultant

Epic
04.2022 - 03.2025

Assistant Manager

IHOP
01.2019 - 05.2021

Customer Service Representative

NJ DOL

Human Physiology

University Of Ilorin

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Adejoke Adesanmi