BLISS AGUMADU
Port harcourt,Rivers State
Summary
Client relations and virtual support professional with expertise in international customer communication, lead generation, cold calling, and relationship management. Demonstrated success in converting prospects into long-term clients through strategic engagement and tailored support. Proficient in virtual assistance, CRM processes, and managing high-volume client interactions. Experienced in fast-paced, target-driven environments while providing remote support to global clients.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
IT & CUSTOMER SUPPORT
SEAKEY MARINE LIMITED
Port harcourt, Rivers State
2025.07 - Current
- Leveraged CRM to track and manage client interactions, addressing inquiries promptly and ensuring ongoing engagement.
- Corresponded with international prospects via email and chat, fostering trust and rapport that increased client inquiries and business opportunities.
- Conducted targeted cold outreach and follow-ups that successfully converted prospects into qualified leads and long-term business relationships.
- Developed scripts for promotional and corporate videos that enhanced brand messaging and professional presentation.
- Developed scripts for promotional and corporate videos that enhanced brand messaging and professional presentation.
GRADUATE TRAINEE
SEAKEY MARINE LIMITED
Port harcourt, Rivers State
2025.01 - 2025.06
- Facilitated executive tasks, demonstrating adaptability and strong organisational skills in a fast-paced environment.
- Assisted with social media management and promotional content development.
- Supported digital communication and administrative operations.
PRIMARY CALLER & DEPARTMENT HEAD
JOYGIVAS CALL SERVICE
Owerri, Imo State
2022.04 - 2023.09
- Handled high-volume outbound and inbound calls, engaging prospects and resolving client inquiries, which contributed to client satisfaction and retention.
- Led a team of call representatives, improving call efficiency and ensuring consistent high-quality customer interactions.
- Implemented call strategies and performance tracking, resulting in measurable improvements in team productivity and client engagement metrics.
- Trained and mentored junior call reps, enhancing team capability and consistently meeting targets.
- Maintained accurate call records and follow-up schedules, supporting lead conversion and sustained business growth.
- Developed employee handbook that streamlined team operations and improved onboarding processes.
CUSTOMER SUPPORT
NIRVANA'S HAIRLINE
Enugu, Enugu State
2020.09 - 2023.05
- Processed orders, handled inquiries, and resolved complaints efficiently, ensuring timely customer satisfaction.
- Managed customer inquiries and ensured repeat business through personalized service.
- Built and managed a client base from scratch and ensured repeat business through personalized service.
- Implemented retention strategies that boosted customer loyalty and strengthened brand reputation.
- Cultivated strong client relationships, enhancing retention and boosting overall satisfaction.
- Established and nurtured communication channels with clients, fostering repeat business and generating positive referrals.
- Oversaw daily business operations, including sales tracking and performance monitoring, improving operational efficiency.
Education
Bachelor of Science - Science Laboratory Technology
University of Nigeria, Nsukka
Enugu, Enugu State 2018.10 - 2024.04
Skills
- Lead Generation & Cold Calling
- Customer Relationship Management (CRM)
- Effective Verbal, Written & Digital Communication
- Microsoft Office Suite & Google Workspace
- Organizational & Administrative Support
- Scheduling, Reporting & Workflow Management
- IT support
- Team Leadership & Collaboration
- Conflict resolution
- Scheduling, Reporting & Workflow Management
Affiliations
- Networking
- Reading
- Writing
- Public speaking
Accomplishments
Leadership Position
Secretary General, Anti HIV CDS, National Youth Service Corps, Rivers state, Nigeria 2025
- Supported in coordinating community development service initiatives focused on HIV awareness.
- Drafted and submitted formal letters to dignitaries and relevant offices to secure approval for outreach programs.
- Managed communications and organized campaigns, promoting teamwork, discipline, and effective program execution.
Corps Camp Director, National Youth Service Corps, Rivers State, Nigeria 2025
- Elected as the official representative of all corps members in camp, serving as the main liaison with management.
- Coordinated camp activities, resolved conflicts, and ensured smooth operations.
- Led and motivated corps members, promoting teamwork and discipline.
Certification
- Virtual Assistance Certification (2024)
- Customer Relationship Management (CRM)
- Human Resource Management (HRM)
- Health, Safety & Environment (HSE Levels 1, 2 & 3)
Timeline
IT & CUSTOMER SUPPORT
SEAKEY MARINE LIMITED
2025.07 - Current
GRADUATE TRAINEE
SEAKEY MARINE LIMITED
2025.01 - 2025.06
PRIMARY CALLER & DEPARTMENT HEAD
JOYGIVAS CALL SERVICE
2022.04 - 2023.09
CUSTOMER SUPPORT
NIRVANA'S HAIRLINE
2020.09 - 2023.05
Bachelor of Science - Science Laboratory Technology
University of Nigeria, Nsukka
2018.10 - 2024.04