Organized Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through three years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Hi, I’m
Blessing Isaac Udoh
Virtual Assistant
Ikeja
Summary
Overview
4
years of professional experience
Work History
Vicani Multimedia Limited
Virtual Assistant
06.2023 - Current
Job overview
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Handled confidential information discreetly, ensuring the privacy of clients and executives.
- Increased productivity by providing timely administrative support to multiple project teams simultaneously.
- Optimized time management for executives with diligent appointment scheduling to ensure punctuality to important commitments.
Vicani Multimedia Limited
Customer Care Representative
03.2022 - 06.2023
Job overview
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Kash Media House
Customer Service Representative
10.2020 - 04.2021
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
National Open University Of NigeriaLagos, Nigeria
Bachelor of Science from Criminology
04.2001
University Overview
Community High School, Afaha Obong Akwa Ibom
High School Diploma
04.2001
University Overview
Skills
Calendar Management
Timeline
Virtual Assistant
Vicani Multimedia Limited
06.2023 - Current
Customer Care Representative
Vicani Multimedia Limited
03.2022 - 06.2023
Customer Service Representative
Kash Media House
10.2020 - 04.2021
National Open University Of Nigeria
Bachelor of Science from Criminology
04.2001
Community High School, Afaha Obong
High School Diploma
04.2001
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