Summary
Overview
Work History
Education
Skills
Timeline
Generic

BLESSING EFFIONG FRANCIS

Jabi

Summary

I have a proven track record of increasing revenue, offering excellent customer service, excellent communication and problem-solving skills combined with a positive attitude. Committed to providing a seamless customer experience and driving customer loyalty skills to gain valuable insights, capable of establishing and maintaining customer connections, meeting sales targets, and maximizing business strategy using data-driven tactics. Seeking a position where I can contribute to a dynamic team while offering a unique blend of sales expertise, customer-focused approach, and analytical skills.

Overview

8
8
years of professional experience

Work History

Field Sales Executive

uLesson Education Limited
03.2024 - Current
  • As a field executive, I generate leads
  • I engage directly with B2B entities such as schools, companies, cooperatives, NGOs, and organizations
  • With a focus on the success of potential customers, I identify their objectives and assist in defining clear steps toward their desired outcomes
  • I arrange meetings with schools and decision-makers to educate them about online education and the importance of embracing digital learning.

Senior Sales Specialist/ Team Lead

uLesson Education Limited
07.2023 - 02.2024
  • Managing over 3000+ accounts of prospects and customers with CRM software; boosting sales by selling, upselling and cross-selling uLesson products
  • Conduct cost-benefit and needs analysis of customers to meet their specific requirements
  • Coordinate sales efforts with team members and other departments, providing feedback on customer needs, problems, interests, competitive activities, and potential for new products
  • Delivering exceptional customer service, high level customer and building lasting relationships with customers through strong communication skills, resulting to increase in retention, customer referrals and positive reviews
  • Qualifying prospects from leads generated through marketing campaigns, through warm calling via 3cx software and other
  • Schedule training for my team members on quality assurance (QA), objection handelling and closing deals
  • Attend management meetings.

Inside Sales Specialist

uLesson Education Limited
02.2022 - 07.2023
  • Promote and sell/upsell company products to existing and prospective customers through direct contact or telephonic correspondence using outbound cold emails, cold calls and lead follow-ups
  • Address customer concerns, questions, and potential roadblocks in the sales cycle to maximize customer satisfaction
  • Conduct cost-benefit and needs analysis of customers to meet their specific requirements
  • Coordinate sales efforts with team members and other departments, providing feedback on customer needs, problems, interests, competitive activities, and potential for new products
  • Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.

Retail Supervisor

Lulu Lingerie
01.2016 - 01.2022
  • Upon receiving inventory, I verify the goods against the invoice
  • I scan barcodes into the system to ensure each item is accurately recorded for easy stock identification
  • It's my responsibility to ensure my team consistently achieves their monthly targets
  • I oversaw the training of new staff members to ensure they perform at their best
  • Daily, I forward reports to the head office.

Education

Certificate Introduction to International Conflict Resolution (LPMV) -

LPMV Online

Certificate Digital Communication and Team management (LPMV) -

LPMV Online

Certificate Product Management 101 -

Udemy Online

Certificate The Complete Salesforce Development Course -

Udemy Online

Certificate Business Development Executive Coaching 4 Cold Calling Sales -

Udemy Online

Certificate Customer Service Excellence And Business Communication (CSEBC) -

Business Lab Africa Lagos

BSC Biology -

National Open University FCT Abuja
01.2020

Senior Secondary SSCE -

Grace of God International Academic Nasarawa State
01.2008

Primary School First School Living Certificate -

Godwin Group of School Airport Road
01.2001

Skills

  • Ability to establish and maintain effective working relationship with people
  • Dedicated, passionate, goal driven and bold
  • Flexible with strong willingness to learn and adapt to change business needs
  • Ability to work independently with little or no supervision
  • Customer Relationship Management (CRM) Zoho, Zendesk, Freshsales and Leadsquare
  • Sales as a Service (SaaS)
  • Computer proficiency
  • Quality assurance

Timeline

Field Sales Executive

uLesson Education Limited
03.2024 - Current

Senior Sales Specialist/ Team Lead

uLesson Education Limited
07.2023 - 02.2024

Inside Sales Specialist

uLesson Education Limited
02.2022 - 07.2023

Retail Supervisor

Lulu Lingerie
01.2016 - 01.2022

Certificate Introduction to International Conflict Resolution (LPMV) -

LPMV Online

Certificate Digital Communication and Team management (LPMV) -

LPMV Online

Certificate Product Management 101 -

Udemy Online

Certificate The Complete Salesforce Development Course -

Udemy Online

Certificate Business Development Executive Coaching 4 Cold Calling Sales -

Udemy Online

Certificate Customer Service Excellence And Business Communication (CSEBC) -

Business Lab Africa Lagos

BSC Biology -

National Open University FCT Abuja

Senior Secondary SSCE -

Grace of God International Academic Nasarawa State

Primary School First School Living Certificate -

Godwin Group of School Airport Road

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