BLESSING ALERO ENIYEMO
LAGOS,NIGERIA
Summary
Committed customer service professional with a proven ability to effectively handle customer queries via calls and email with exceptional listening skills. Known for providing exceptional service to customers while maintaining a positive and empathetic attitude. Committed to enhancing customer satisfaction and fostering loyalty through excellent communication skills.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Customer complaints handler
EZE SALES AND MARKETING GLOBAL AGENCY
LAGOS, NIGERIA
2017.11 - Current
- Trained new staffs on complaint handling protocols and ensuring consistent service delivery.
- Led a team of beginners in telemarketing into credible telemarketers achieving exceptional results in cold calling and closing sales
- Managed high call volumes efficiently, while ensuring quality interaction and adherence to guidelines.
- Crafted sales script.
- Communicated with customers politely, promptly and professionally.
SUB=EDITOR INTERN
DELTA BROADCASTING SERVICE
DELTA STATE, NIGERIA
2016.10 - 2017.01
- Maintained brand voice whilst editing contributor content.
- Leveraged digital proofreading tools to flag and fix grammatical errors.
- Wrote stories for news line.
FRONT DESK STAFF
SIZZLERS FAST FOODS
DELTA, NIGERIA
2013.04 - 2014.06
Education
NATIONAL DIPLOMA - MASS COMMUNICATION
DELTA STATE POLYTECHNIC OTEFE, OGHARA
NIGERIA 2015.10 - 2017.08
Skills
- Effectively handle customer queries via calls and email
- Provide exceptional service to customers
- Maintain a positive and empathetic attitude while interacting with customers
- Active listening skills to resolve customers complaint
Certification
ENERGY COMPLY
Certification for completing the RULES OF DISCOUNT POWER SELLING ELECTRICITY IN MARYLAND AND PENNSYLVANIA
LINKEDIN LEARNING CERTIFICATE OF COMPLETION
Customer Service: Problem-Solving and Troubleshooting
Customer Service: Serving Customers Through Chats and Text
Affiliations
- Cooking and Singing
References
References available upon request.
Timeline
Customer complaints handler
EZE SALES AND MARKETING GLOBAL AGENCY
2017.11 - Current
SUB=EDITOR INTERN
DELTA BROADCASTING SERVICE
2016.10 - 2017.01
NATIONAL DIPLOMA - MASS COMMUNICATION
DELTA STATE POLYTECHNIC OTEFE, OGHARA
2015.10 - 2017.08
FRONT DESK STAFF
SIZZLERS FAST FOODS
2013.04 - 2014.06