Summary
Overview
Work history
Education
Skills
Certification
Affiliations
References
Timeline
Generic

BLESSING ALERO ENIYEMO

LAGOS,NIGERIA

Summary

Committed customer service professional with a proven ability to effectively handle customer queries via calls and email with exceptional listening skills. Known for providing exceptional service to customers while maintaining a positive and empathetic attitude. Committed to enhancing customer satisfaction and fostering loyalty through excellent communication skills.

Overview

12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Customer complaints handler

EZE SALES AND MARKETING GLOBAL AGENCY
LAGOS, NIGERIA
11.2017 - Current
  • Trained new staffs on complaint handling protocols and ensuring consistent service delivery.
  • Led a team of beginners in telemarketing into credible telemarketers achieving exceptional results in cold calling and closing sales
  • Managed high call volumes efficiently, while ensuring quality interaction and adherence to guidelines.
  • Crafted sales script.
  • Communicated with customers politely, promptly and professionally.


SUB=EDITOR INTERN

DELTA BROADCASTING SERVICE
DELTA STATE, NIGERIA
10.2016 - 01.2017
  • Maintained brand voice whilst editing contributor content.
  • Leveraged digital proofreading tools to flag and fix grammatical errors.
  • Wrote stories for news line.

FRONT DESK STAFF

SIZZLERS FAST FOODS
DELTA, NIGERIA
04.2013 - 06.2014

Education

NATIONAL DIPLOMA - MASS COMMUNICATION

DELTA STATE POLYTECHNIC OTEFE, OGHARA
NIGERIA
10.2015 - 08.2017

Skills


  • Effectively handle customer queries via calls and email
  • Provide exceptional service to customers
  • Maintain a positive and empathetic attitude while interacting with customers
  • Active listening skills to resolve customers complaint

Certification

ENERGY COMPLY

Certification for completing the RULES OF DISCOUNT POWER SELLING ELECTRICITY IN MARYLAND AND PENNSYLVANIA


LINKEDIN LEARNING CERTIFICATE OF COMPLETION

Customer Service: Problem-Solving and Troubleshooting

Customer Service: Serving Customers Through Chats and Text




Affiliations

  • Cooking and Singing

References

References available upon request.

Timeline

Customer complaints handler

EZE SALES AND MARKETING GLOBAL AGENCY
11.2017 - Current

SUB=EDITOR INTERN

DELTA BROADCASTING SERVICE
10.2016 - 01.2017

NATIONAL DIPLOMA - MASS COMMUNICATION

DELTA STATE POLYTECHNIC OTEFE, OGHARA
10.2015 - 08.2017

FRONT DESK STAFF

SIZZLERS FAST FOODS
04.2013 - 06.2014

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BLESSING ALERO ENIYEMO