Blessing Ukwuoma

Resourceful virtual assistant with multi-year experience supporting customer service and sales operations at Amazon and Apple Store. Skilled in CRM, automation through AI and scripting, web development, graphic design, prompt engineering, and sales management. Proven track record of reducing manual admin by approximately 40%, improving response time by about 30%, and increasing conversions by roughly 20%; currently completing a BSc and eager to apply AI and coding skills to improve efficiency and scale operations.

Highly efficient Virtual Assistant with history of delivering top-notch administrative support and project management. Specialize in managing schedules, coordinating meetings, and conducting research to streamline operations. Possess strong communication skills, technical savvy, and ability to multitask effectively under pressure. Previous work has resulted in improved office efficiency and consistent client satisfaction.

• Automated routine workflows using scripts and AI, reducing manual administrative work by approximately 40%.
• Managed CRM and customer support functions, improving response time by about 30% and strengthening customer satisfaction.
• Supported sales operations by optimizing processes and increasing conversions by roughly 20%.
• Created web, design, and prompt-engineering assets to support campaigns and onboarding.