Blessing Udoh
Isaac
Ikeja,Lagos
Summary
Organized Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through three years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Virtual Assistant
Vicani Multimedia Limited
Lagos, Nigeria (Remote)
06.2023 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Handled confidential information discreetly, ensuring the privacy of clients and executives.
- Increased productivity by providing timely administrative support to multiple project teams simultaneously.
- Optimized time management for executives with diligent appointment scheduling to ensure punctuality to important commitments.
Customer Care Representative
Vicani Multimedia Limited
Lagos, Nigeria
03.2022 - 06.2023
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
Kash Media House
Surulere, Lagos, Nigeria
10.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Criminology
National Open University Of Nigeria
Lagos State, Nigeria 10.2021 - Current
High School Diploma -
Community High School, Afaha Obong (NECO)
Akwa Ibom State, Nigeria07.2017
Skills
- Client Meetings
- Customer Inquiries
- Social Media Digital Marketing
- Administrative Duties
- Email Management
- Customer Support Needs Assessment
- Travel Planning
- Social Media Updating
- Set Appointments
- Organizing and Categorizing Data
- Order Placement
- Customer Relations and Communications
- Accounting Familiarity
- Computers and Technology
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefits4-day work weekTimeline
Virtual Assistant
Vicani Multimedia Limited
06.2023 - Current
Customer Care Representative
Vicani Multimedia Limited
03.2022 - 06.2023
Bachelor of Science - Criminology
National Open University Of Nigeria
10.2021 - Current
Customer Service Representative
Kash Media House
10.2020 - 04.2021
High School Diploma -
Community High School, Afaha Obong (NECO)
Similar Profiles
Blessing Isaac UdohBlessing Isaac Udoh
Virtual Assistant at Vicani Multimedia LimitedVirtual Assistant at Vicani Multimedia Limited
THEOPHILUS COMMEYTHEOPHILUS COMMEY
Broadcast Engineer at Multimedia Group LimitedBroadcast Engineer at Multimedia Group Limited
CARLOS A. L. CALONYCARLOS A. L. CALONY
News Anchor, Program Host, Reporter, Voice Overs, Documentaries and features at Joy News, Multimedia Ghana LimitedNews Anchor, Program Host, Reporter, Voice Overs, Documentaries and features at Joy News, Multimedia Ghana Limited