BLESSING UBA
OKPUNO
Summary
Results-driven professional, skilled in collecting and organizing data for analysis and feedback. Successfully collected and organized hundreds of customers' data and information, both in Word format, Excel format, and PowerPoint, for documentation purposes and analysis. Detail-oriented professional experienced in data analysis and effective communication. Proven ability to organize and interpret customer feedback, driving service improvement and operational efficiency.
Overview
6
6
years of professional experience
Work History
Data Entry Specialist/ RM
Fidelity Bank
Awka
01.2023 - Current
- Entered hundreds of customers' data/information into an Excel format for future analysis and follow-up.
- Collected customer data in the form of a PDF file, analyzed the information, and translated the data into a structured format in an Excel sheet.
- Collected client feedback either via emails or text messages, and organized the data in an Excel sheet for further analysis.
- Maintained accurate documentation on all customer interactions and transactions, both in Word format, Excel format, and PowerPoint for accurate presentation and analysis.
- Analyzed customer feedback surveys to develop strategies for improving services.
Data Entry & IT Assistant
INEC (Independent National Electoral Comission)
Awka
08.2021 - 08.2022
- Collected data, which were in the form of votes from each pulling units, input/organized them into Excel format for future reference.
- Assisted some staff with basic computer operation skills such as Microsoft Office Suite usage.
- Supported IT operations during electoral processes and system maintenance.
Secretary
SHAPE-UP GYM HOUSE
Abuja
09.2020 - 05.2021
- Scheduled appointments and coordinated class registrations for gym members.
- Handled member inquiries and provided information about services offered.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Computer Operator
AO Cyber Cafe
Abuja
12.2019 - 08.2020
- Operated computer systems to ensure smooth daily operations.
- Monitored system performance and reported issues to senior staff.
- Managed data entry tasks accurately and efficiently.
- Supported training for new staff on system operations and protocols.
- Input data from multiple sources and output data to various forms of physical media.
- Typed, formatted and edited correspondence and other documents.
Education
Bachelor of Science - Computer Science
Nnamdi Azikiwe University
Awka, Anambra11-2019
Skills
- Coordination
- Time management
- Documentation
- Analysis
- Effective communication
- Attention to detail
- Adaptability in service delivery
- Client relationships
- Analytical problem solving
- Data analytics
Timeline
Data Entry Specialist/ RM
Fidelity Bank
01.2023 - Current
Data Entry & IT Assistant
INEC (Independent National Electoral Comission)
08.2021 - 08.2022
Secretary
SHAPE-UP GYM HOUSE
09.2020 - 05.2021
Computer Operator
AO Cyber Cafe
12.2019 - 08.2020
Bachelor of Science - Computer Science
Nnamdi Azikiwe University