Blessing Omosehin
Fredericton
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Marketing/Affiliate Manager
Deriv.com
03.2019 - Current
- Continually maintained and improved company's reputation and positive image in markets served.
- Built and strengthened strategic relationships with vendors, and leading partners.
- Prepared and submitted monthly market analysis and performance reports to support strategic planning
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Technical Support Specialist
Wema Bank
04.2017 - 02.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Helped streamline repair processes and update procedures for support action consistency.
Regional Business Development Executive
Skye Bank
03.2010 - 08.2016
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Investigated and addressed business development challenges to proactively mitigate problems.
- Developed and implemented value-added strategies to increase profitability, expand market share and cement customer relationships.
- Completed and submitted monthly and yearly reports to support executive decision making.
Education
Post-Graduate Diploma - Information Technology - Business Analysis
New Brunswick Community College
Fredericton, NB04.2024
Bachelor of Science - Information And Communication Technology
IRGIBAfrica University
Benin03.2015
Associate of Science - Computer Science
Lagos State Polytechnics
Lagos09.2009
Skills
- Affiliate Management
- Business Reporting
- Building Brands
- Social Media Platforms
- Project Management
- Competitive Analysis
- Customer Satisfaction
- Business Trend Analysis
- Sales and Marketing Analysis
- Performance Improvement Monitoring
- Project Planning
- Business Relationship Management
- Campaign Optimization
- Microsoft Office
- Customer Engagement
- Strong writing and communication skills
- Strong analytical and problem solving skills
Accomplishments
- Drove revenue growth at Skye Bank by increasing average revenue from N600,000 to N3,000,000 in three months, resulting in N65,000,000 generated in H1 2016.
- Received Wema Bank award of excellence for outstanding service delivery, reflecting dedication and commitment to achieving excellence.
- Increased number of active users across different trading platforms in Nigeria by 400% in nine months at Deriv.com.
- Enhanced digital channels payment revenue by 48% within six months at Deriv.com.
- Spearheaded activation training for new partners on WhatsApp, resulting in a 20% increase in total monthly activations in March 2022.
- Implemented major projects at Wema Bank, including deployment of sequence withdrawal on ATMs, integration of status report on monitoring console, and implementation of response time measurement tool for all stakeholders on fault calls, resulting in increased efficiency, reduced downtime, and improved customer satisfaction.
Certification
- Agile Scrum Mastery (Udemy) - 2022
- Google Data Analytics Professional Certificate, expected to complete by June 2023
- IBM Data Analyst Professional Certificate, expected to start by July 2023
Timeline
Marketing/Affiliate Manager
Deriv.com
03.2019 - Current
Technical Support Specialist
Wema Bank
04.2017 - 02.2019
Regional Business Development Executive
Skye Bank
03.2010 - 08.2016
Post-Graduate Diploma - Information Technology - Business Analysis
New Brunswick Community College
Bachelor of Science - Information And Communication Technology
IRGIBAfrica University
Associate of Science - Computer Science
Lagos State Polytechnics
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